Network connection, re-directed through microsft

In network connections, it is said, I am not connected to the internet, but I am. In the taskbar notifications, I right click on the connection icon, and then click on diagnose and repair. It indicates that the connection is routed through another Web site. When I click on connect to this site, it brings me to the Windows Update page. I run spyware scans, restarted the computer and the connection several times and even a system restore for a time before this problem and still the same result. I don't understand, I have an appropriate windows license purchased with Dell computer. What can be the problem?

Initial contact, your ISP and see if they have an explanation or can solve the problem - it may be a problem they can solve easily.

If it does not, then it is likely, that you have been infected by malicious software.

This is compliments of PA bear MS MVP:

Microsoft PCSafety provides users at home (only) with free assistance in dealing with infections by malicious software such as viruses, adware and spyware (including unwanted software).
https://support.Microsoft.com/OAS/default.aspx?&PRID=7552&St=1

Also available via the homepage of Support of consumer safety: https://consumersecuritysupport.Microsoft.com/

Otherwise...

1. see if you can download/run the MSRT tool manually:http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not analysis FAST!  You may need to download the MSRT on an uninfected machine and then transfer the MRT. EXE to the infected machine and rename it to SCAN. EXE before running it.

2A. WinXP-online Windows Live Safety Center scanner 'Protection' (only!) in Mode safe mode with networking, if necessary:http://onecare.live.com/site/en-us/center/howsafe.htm

2B. Vista or Win7-online this scanner instead: http://onecare.live.com/site/en-us/center/whatsnew.htm

3. now post the logs required in a forum appropriate for support by an expert in the field. DON'T SKIP THIS STEP!

I can recommend the assistance of experts available in these forums: http://spywarehammer.com/simplemachinesforum/index.php?Board=10.0 http://www.spywarewarrior.com/viewforum.php?f=5 http://www.dslreports.com/Forum/Cleanup http://www.Bluetack.co.uk/forums/index.php and http://Aumha.net/viewforum.php?f=30

If these procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, good reputation and stand-alone computer (that is, not BigBoxStoreUSA or Geek Squad) repair facility.

I hope this helps.

Good luck!

Lorien - MCSA/MCSE/network + / has + - if this post solves your problem, please click the 'Mark as answer' or 'Useful' button at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

Tags: Windows

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