New Canon MS216 all-in-one works very well (test prints work.) But it does not print some documents I send to her.

Support Menu Ex driver is not installed. Do I need? I am running Windows 7 and that you have installed a new MF216 Canon all-in-one. It keeps switching me to fax or scan, when I want to do is print my computer USB connected articles.

Hi Irma,.

Thanks for posting your question on the forum of the Microsoft community.

I would like to know some information about the problem so that we can help you better.

What is the number of full model of your printer?

This problem may occur if the settings or device drivers are corrupt.

I would suggest trying the following methods and check if it helps.

Method 1:
Run the printer Troubleshooter and check.
Refer to this article:
Open the printer Troubleshooter
http://Windows.Microsoft.com/en-us/Windows7/open-the-printer-Troubleshooter

He made sure that a printer is connected to your computer, and it checks for common issues such as whether the printer has enough paper and toner to complete printing your document.

If this does not help, use method 2.

Method 2:
Please use the suggestions provided in this Microsoft support article and check.
Reference:
Solve printer problems
http://Windows.Microsoft.com/en-us/Windows/printer-problems-in-Windows-help#fix-printer-problems=Windows-7&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

I hope this information helps.

Please let us know if you need more help.

Thank you

Tags: Windows

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