New HARD drive. Can't restore using factory CDs. CD Error Message

Hello world

I have a less than 2 years, Compaq CQ62-310AU and the HARD drive has failed.

I ordered a replacement HARD drive and installed.

I checked that the CD Rom is set on first start from in the BIOS.

When I start the computer with recovery disk 1 in the drive, I get the error message:

Device ATAPI IDE CD P2.00 version

Unable to detect ATAPI

ATAPI device driver is not installed

Thus, it seems that the CD is not recognized.

I would really help this - I called the HP Support but they said I can't install a replacement HD and restore from the factory CD, because it * could * be my HD must be 'cloned' with my motherboard BUT he said maybe if I buy their CDs recory instead of use the mine it might work. To me, it sounded very strange indeed (why would their drives work if cloning should indeed, if the disks provided with the laptop do not work?)

Any help is greatly appreciated.

Hello:

I can't help with the immediate problem, but if you don't think that the DVD drive is bad, try to make your own installation of W7 DVD, if you can read all 25 characters of the product key of W7 on the bottom of your PC.

Here's how:

If you can read the Microsoft windows 7 25-character product key, you can download simple Windows 7 ISO files to burn on a DVD for the version of windows that is installed on your PC, and which is listed on the Microsoft COA sticker on your PC case.

Burn the ISO with the option to burn the ISO on your DVD burning program and burn it at the slowest possible speed that will allow your program. This will create a bootable DVD.

Or use the installation of Windows 7 USB/DVD tool to compile the ISO file that you download from Digital River. Link and instructions below. You need a 4 GB flash drive to use the USB compilation method.

http://www.microsoftstore.com/store/msstore/HTML/pbPage.Help_Win7_usbdvd_dwnTool

Use 25 characters on the PC product key to activate the installation.

The key will activate a 32 or 64 bit installation.

Then go to the support of the PC and driver page to install the drivers you need.

Link to downloads ISO of W7 is below.

http://www.mydigitallife.info/official-Windows-7-SP1-ISO-from-Digital-River/

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