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• HP Envy 13-d001no: upgrade SSD on a new HP Envy 13 m2

  Hello!

  I just got my HP Envy 13-d001no. As I expected I really enjoy them until now, but I am interested the upgrade to a faster SSD with more storage on this subject. I'm looking at two different drives, namely the Samsung 850 EVO m2 and the Samsung PRO 950 m2. Both drives are m2 (2280) form factor, but they differ in that the EVO 850 uses a SATA 6.0 Gbit/s-interface while the PRO 950 has a PCIe interface.

  I am not fully aware of the differences between these interfaces. I know that PCIe allows faster speeds, but they are both compatible with the new HP Envy 13? I find anywhere which interface is the exact shape of the SSD factor currently installed and I don't want to take the risk of buying a new drive only for him is not to adapt or not to work on the laptop.

  According to the HP ENVY laptop (model numbers used: 13-d000 through 13-d099)-Maintenance and Service Guide of, this model supports the following:

  SSD drive
  Serial ATA M2 storage
  Support for the following SSD drive configurations:
  512 MB M2, SATA-3, support triple cell level (TLC)
  256 MB M2, SATA-3, support the TLC
  128 MB, M2, SATA-3, support the TLC
  128 MB, M2.2280, SATA-3

  On this basis, it would seem that the Samsung 850 EVO m2 is the correct upgrade for your computer.

  If you have any other questions, feel free to ask.

  Please click the 'Thumbs Up' white LAURELS to show your appreciation

• HP Envy: Can BSOD on new HP Envy - anyone help?

  Hi all

  I have a new HP Envy that stops regularly at the blue screen. He did it since I got it, and does no hardware or upgrades of the OS - I do not know how to solve it, hoping someone on this forum can help?

  Thanks in advance!

  Paolo

  PaoloC3 wrote:
  

  Hi all

  I have a new HP Envy that stops regularly at the blue screen. He did it since I got it, and does no hardware or upgrades of the OS - I do not know how to solve it, hoping someone on this forum can help?

  Thanks in advance!

  Paolo

  This is an after sales repair, that we cannot help with contact HP about this.

  Contact - HP customer support

• New HP Envy, loss of wireless connection on download

  I bought a new HP Envy yesterday - tease one with 12 MB of ram and Core I7 so he could handle the challenges, but it seems to be a sheep in a Wolf coat (rather annoying) because it loses the connection Wireless on downloads (especially around 80 mb).

  It connects to new right back to the top, but I can never complete the downloads because I have to restart and it abandons the connection again before the end of the download.

  It is not a problem with the wireless router because my old laptop (an Acer I3) supports downloads and never signal drop.

  The product number is E7A75EA #ABU

  BIOS F.24-08/27/2013(0884100000305B00000620100)

  Driver is an itel and the version is 15.6.1.6

  Please help-

  chrism101 wrote:
  

  I bought a new HP Envy yesterday - tease one with 12 MB of ram and Core I7 so he could handle the challenges, but it seems to be a sheep in a Wolf coat (rather annoying) because it loses the connection Wireless on downloads (especially around 80 mb).

  It connects to new right back to the top, but I can never complete the downloads because I have to restart and it abandons the connection again before the end of the download.

  It is not a problem with the wireless router because my old laptop (an Acer I3) supports downloads and never signal drop.

  The product number is E7A75EA #ABU

  BIOS F.24-08/27/2013(0884100000305B00000620100)

  Driver is an itel and the version is 15.6.1.6

  Please help-

  Hello

  There are probably buggy 2230 Intel wireless card. Try these drivers for Windows 8:

  https://Downloadcenter.Intel.com/Detail_Desc.aspx?AGR=Y & DwnldID = 23169 & lang = eng & OSVersion = Windows % 208% 2 c % 2064-bit * & DownloadType = 20Applications % software

  Windows 8.1

  https://Downloadcenter.Intel.com/Detail_Desc.aspx?AGR=Y & DwnldID = 23258 & lang = eng & OSVersion=Windows%208.1 * & DownloadType = 20Applications % software

• Envy 13 - d005tu: I need an ethernet connection for my new HP envy 13 d005tu - y at - it an adaptor I can get?

  I need an ethernet connection for new HP Envy 13 d005tu - y at - it an adaptor I can get

  Hello

  Last week, I bought 2 of those on Amazon:

  https://www.Anker.com/products/A7514041

  And they work perfectly. Windows 10 will find the right driver for it or you can download from Anker.

  Kind regards.

• HP ENVY 7640: new HP Envy 7640 will not feed documents in scan mode

  New HP ENVY 7640 will not feed for scanning documents.  It transmit documents in copy mode but not when you try to scan several pages.

  Hello

  Thank you for using the HP Forums.

  Have you installed the software features FULL?

  If this isn't the case, please download and install the FULL features software:

  http://support.HP.com/us-en/drivers/selfservice/HP-envy-7640-e-all-in-one-printer-series/6617267/model/6617268#Z7_3054ICK0K8UDA0AQC11TA930C7

  Once you have done this, launch the Scan software (via the HP printer Assistant) and make sure that the source is "heavy use document feeder.  (Example shown)

  

  For more tips scan, please reder to this resource:

  Scanning for Dummies

  Your printer uses the NEW interface of scanning.

  Hope that helps!

• New HP Envy 700xt, put in place to help monitor Dell HD with VGA connector, no video

  Hello

  I've just set up our new HP Envy 700xt with a monitor Dell HD (VGA cable).  I get no video.  Any ideas?

  Thank you

  I thought about it.  I had to use a VGA-DVI converter on a different port.  Thank you.

• Open old files on new HP Envy?

  Bought the new HP envy & had files, folders, etc. of the former pitcher of tasks Microsoft work transferred but cannot open them. Windows 8 asks me if I want to "open app in the App store?  How can I get to excess / open these files?

  Hi Mary,

  Welcome to the Microsoft community.

  Try the steps below to find work applications in the Works Task Launcher:

  Method 1:

  Follow the steps.
   
  1. Open Works Task Launcher
  2. Click on the Quick Launch bar menu drop-down (top right)to decompress
     This will display the icon set for the Applications to Microsoft Works

  Method 2:

  You can also try

  Open Works Task Launcher
  Click on the programs tab
  Select the application of work required in the list of application Works Suite(on the left side)
  

• Set up how to fax on new HP envy 5530

  I need measures to implement my new HP Envy 5530 for fax services. Please answer as soon as POSSIBLE.

  Titos wrote:

  I need measures to implement my new HP Envy 5530 for fax services. Please answer as soon as POSSIBLE.

  Hello

  Please check, I have a HP Envy in front of me now, it supports only print, scan, copy, picture and Web. No Fax. And the following link shows its specifications:

  http://WWW8.HP.com/us/en/products/printers/product-detail.html?OID=5304885

  Kind regards.

• HP's envy with Intel Core i7 processor: new HP Envy with core i7 crashes when you sign after accepting the latest updates from HP.

  My new HP Envy worked very well and the HP updates became available, so I accepted their. 85% of the way through the updates, I lost wifi capabilities and updates stopped. A message popped up that I needed to restart. I did it. It seemed he was installing the updates normally but then it just hung. I let it sit for probably an hour. I then had to force a reset to get out if the State suspended. When he returned to the top, he got to the login screen. After my password, it showed the circle of activity moving, but then after a minute or two, he went to a black screen with the exception of my mouse cursor. He never leaves this State except when I press CTRL-ALT-DELETE. If I select Sign Out, he is suspended in this State. If I click on the Task Manager, it goes back to a black screen and does nothing.
  I just bought this laptop at Christmas through Costco and use it for work. I've usually save it once a week or more. My guess is one of something foires HP updates. If there is a way to get to a point where I could go back, that would be great.

  Hello @Djpeckma,

  Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the Forums of HP, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more.

  I read your post on how your new laptop hangs when you log in after an update, and I'd be happy to help you in this case!

  To return your system to before the updates were installed, I recommend that you follow the steps in this document on using Microsoft System Restore (Windows 8).

  Please re-post with the results of your troubleshooting, and I look forward to your response!

  Concerning

• Impossible to get our new HP Envy 5643 printer to work

  We just bought a new HP Envy 5643 printer all in one and I tried to put in place today without success.  I followed all the instructions and it says that we are connected through our router.  We loaded the software and our computer seems to recognize the printer, but when print us anything, nothing happens.   Print jobs just hang out there.

  We went through the troubleshooting online without success and ran the doctor of printing & scanning HP also always without success.  We are very frustrated and could use some advice.

  Thank you!!

  Hi MD-Terp,

  I don't know where you want to, type the IP address.

  If you were able to set up the integrated for the printer Web server, the printer has a valid IP address.

  Then, you simply need to add the printer to the computer using the printer installation software & or the add printer through devices and printers Wizard.

  Printer Setup & Software:

  Click Start, click principally made programs, click HP, click the folder for your printer and then click the icon for your printer. The software of the printer opens.

  Click printer setup & software selection.

• Help with slow internet with new HP Envy

  I have a new HP Envy and my web sites load as dial-up, video breaks frequently.   With the help of Motorola modem/router combo.  Desktop HP loads and diffuses very quickly, HP laptop cheaper new husband load and distributes very quickly.   I'm almost ready to sell this baby on ebay.  Can someone help me before I do?

  @kethorkildsen

  Download and install this driver.

• Brand new HP Envy 17 gel daily

  Hello

  Last Friday, I bought a brand new HP Envy 17 (Finnish model) 2050eo.  On the first day, he started to freeze on me at least once a day.  The mouse does not move, ctrl + alt + delete does not work, nothing - screen just freezes. Hard reboot needed.  Always happens when I download something and I noticed that my wireless is down several times a day (Gets a yellow triangle with an exclamation mark): it is something that does not happen with my other laptops and never happened, so the problem is this laptop in particular.

  I've updated all the drivers I could, as well as my windows 7 - nothing seems to help with the problem of gel.

  I'm no expert, but tried to look at the event viewer... and I really think that this has something to do with my network card - don't know if it could have an impact on the graphics card too in some way then.

  Please help me because I don't know what more I can do, and I don't expect such a expensive laptop to give me problems from day one.  I really just look again at this stage...

  Hello

  It really starts to look like a hardware problem, most likely with the wireless adapter - the only other process that may be worth trying is to reinstall the operating system to see if it improves the question - it is known since the initial bad installation.

  Otherwise, I really recommend that you call the retailer you bought again and insist on a replacement - I live in England and the possibility of obtaining a replacement is normally during the first 28 days of the date of purchase, then you can check the laws where you live this topic because I have a feeling you might well be in your right to expect of the product needs to be replaced not repaired.

  Let me know how you go.

  Kind regards

  DP - K

• I just bought a new HP Envy DV6 and can work out how to open microsoft office.

  I just bought a new HP Envy DV6 and can work out how to open microsoft office.  When I try he asks me a product key of microsoft Office was preinstalled, so I don't have a product key!  Any suggestions?

  What version of Microsoft Office is this?

  If its Office 2010, you can buy a copy from amazon.com/software because Microsoft is no longer at the price of Office 2010.

  If his Office 365/Office 2013, you can sign up for a trial key to:

  http://Office.Microsoft.com/en-us/Home-Premium/

• NEW HP ENVY LAPTOP LOCKOUT! Help!

  Hi all!  I really hope that someone can help me because I'm ready to pull my hair!  I have a new HP Envy laptop and when I created a new user through the control panel account, I've never set up a password.  However, my computer locked last night after I closed the lid and when I went to get back on, it's invited me for a password!  I have never set one up, so why would he ask me for one?  It has Windows 8 and I don't see an option for users, etc. - probably because there is only one user put in place.  How can I work around this?  My laptop is useless at this point.  Someone please help...  Thank you!

  Hi Nina,

  Thanks for posting your query on the Microsoft Community.

  I'm sorry for the inconvenience caused to you.

  To better assist you, please provide us with the following information:

  1. as you mentioned that you have not provided a password, I would like to know if you tried to log on without password?

  2. using a Local or Microsoft Account account?

  If you use a Microsoft Account, then I suggest that you refer to the Article of the Microsoft policy.

  Microsoft's strategy concerning lost or forgotten passwords:

  https://support.Microsoft.com/en-us/KB/189126?WA=wsignin1.0

  Also, see the following article for more information.

  http://Windows.Microsoft.com/en-us/Windows/create-user-account#create-user-account=Windows-8

  I hope it will help to solve your problem. Meet us with your current state of affairs.

  For any Windows help in the future, feel free to contact us and we will be happy to help you.

• I have a new HP Envy with Windows 8 desktop computer that still does not run properly. I rebooted, restored, ran chkdsk, sfc/scannow, uninstall/install update etc...

  I have a new HP Envy with Windows 8 desktop computer that still does not run properly. I have rebooted, restored (im doing this), ran chkdsk, sfc/scannow, malware, virus, uninstall/install etc and my machine wil always do not run for a long time without going through some sort of problem after an hour or two.  Can anyone suggest what to do about this? I read a lot of information online on all the windows 8 and fixes bugs, etc, but anything Microsoft/Windows, which ensures its customers, a hotfix or compesating their customers with software that still works. This isn't a hardware problem, and I can't keep day and bad shooting and trying to fix the day things in?

  Sincerely,
  A client who is a loss for words.
  Here are some problems in no particular order.
  1.) apps to not install it, and/or Windows saying they are when they are in fact not. The fix to install / uninstall, or get on the site of windows directly in general does not, and or does not at all.
  The change permissions 2.) does not work on files that you should be able to access in changing oxnership, permissions, etc.
  3.) Google chrome won't let me access my account of microsoft (or fact rarely) trying to access assistance. But internet Explorer doesn't?
  Randomly will increase from Internet 4.) a previous connection wired to wireless to a reboot.
  5.) my 8 'key' windows was only shown to me after that I have let Windows scan my machine online? Why? I paid for this... I restarted it and it says: service not available (it worked the third attempt which was 1-3 minutes after the initial analysis). Windows only showed my product ID not the key. I know that my victory. 8 was OEM when preinstalled I bought it new, but why didn't we files on it that had nothing to do with activation, appearing on dates for three weeks, or so before I bought it. What is the 'activation of the factory'?
  6 :) Windows Essentials does not hang for a long time, and the troubleshooterprogram of update simply does not work (I had to go to the website to try tp operate, the bluetooth functionality is not good that there is an error.
  7.) windows scan and repair gets stuck at 27% (Im not the only one with this problem).
  8.), avery MS Office 2013 Disappears so often and not easy to reload "we have encountered a problem.
   

  The computer manufacturer is responsible to see that it works properly with Windows 8. It says that it is a new computer I contact HP and make these problems their. If you don't get satisfactory results I turn and look elsewhere for a computer. Hope this helps and if you need another post to help and we will be happy to help you.

  The above opinion is mine and mine nothing and does not necessarily reflect that of Microsoft, it's employees, or any other Member of this forum.

  "When we try to take anything by itself, we find it hitched to everything else in the universe." -John Muir