new smart phone mobile access point causes bsod

I used a Mobile hot spot on my smart phone to access Internet on my laptop successfully for 2 years.  I recently updated my phone (same brand) and now everytime I try to log in after a few seconds I get a blue screen and a memory dump.  I am running Vista.  Can I connect other devices such as my Ipad, but my laptop properly breaks down every time! My husband has a phone just as my old with the hotspot feature and my laptop connects to it without problem, but some affecting somewhere is not compatible with this new hotspot.  I don't know where to look again.  My phone provider says it's something with the OS, not the hotspot. My computer recognizes the wireless network and connect briefly - but when I try to go to a Web site, or after the screen a few seconds - blam - blue.  Error message says to contact my network administrator which is very useful. lol anyone have suggestions?

Hello

1. What is the accurate and complete error message you get?
2. What is the brand and model of the computer?
3. What is the brand and model of the phone?

Method 1
Step 1:
I suggest to start the computer in safe mode with network and check if the problem persists.

Startup options (including safe mode)
http://Windows.Microsoft.com/en-us/Windows-Vista/advanced-startup-options-including-safe-mode

Step 2: If the problem is solved in safe mode with network then I suggest you perform the clean boot and remove the program that is causing the problem.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.Microsoft.com/kb/929135
Note: Follow step 7 clean boot KB929135 article to reset the computer in normal mode.

Method 2
I suggest you to update all the drivers from the manufacturers Web site:

Updated a hardware driver that is not working properly
http://Windows.Microsoft.com/en-us/Windows-Vista/update-a-driver-for-hardware-that-isn ' t-work correctly

Method 3
I suggest you try the steps from the following link:

Resolve stop (blue screen) error in Windows 7
http://Windows.Microsoft.com/en-us/Windows7/resolving-stop-blue-screen-errors-in-Windows-7

Note: When you run the disk check, you may lose some data that is corrupted. And also when you re-install Windows vista I suggest you to save the data.

I also suggest you to provide the information in Event Viewer.

Open event viewer
http://Windows.Microsoft.com/en-in/Windows-Vista/open-Event-Viewer

Tags: Windows

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