Newbee help storm blackBerry Smartphones

Similar Questions

• Help of blackBerry Smartphones that apps on my Blackberry Curve 9360 were gone after complete wiping!

  I'm wiping yesterday and when I checked on my "device" option, the "battery" option was missing, where I can choose the level of my light screen. Another thing, it is that my 'analysis of the BB device' were like a stethoscope icon, but after you wipe, the icon changed into a black rectangle with a question in the middle of the matk. Whence this 'battery' device option missing? How do I get him back? If it cannot, how should I do if I want to put my light svcreen level? And I can delete this now rare device monitor 'BB' since I can't find the button Delete like other apps? HELPPPPPP! Thanks a lot for the answers!

  Hello!

  Based on your description, I would recommend a full reload of the operating system. The easiest way is, on a PC (you can not do on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  Note that all the apps add-on indeed went from the device... a WIPE is very obedient and removes the add-on apps. Reference:

  • Article ID: KB16307 Actions performed by the BlackBerry smartphone during the removal of the user stored and application data

  Good luck and let us know!

• Desperately need help from blackBerry Smartphones - I can't read my messages PIN.

  I have a Storm 9500 and does not know how to read my PIN messages. I work away from home and so my manual, and for all the google/BlackBerry forum research I did, no one explains how read , only send them.

  My companion with a new curve took my PIN and me by post, and all I get is the envelope in the upper left corner with a growing number, that has got to be the PIN messages, as my email is all set up and working properly (and the number goes down when I delete emails). There must be a together simple procedure, but for the life of me I can't find!

  I called Vodafone who could help, as BlackBerry do not PIN message support! (?)

  I want just the bl * envelopes dy to disappear! Help, please.

  NAT :-(

  ethosb is correct, and if you still have problems that maybe it's because you've hidden your main message folder.  In the home screen, press the BB Menu key and select this option to display everything.  You should then be able to find the folder with the message of PIN code for your friend.

• Helps remove blackBerry Smartphones 2 way

  I have again on blackberry and need help to solve a problem.

  Page 29 in the BIS 2.5 user guide has that "when you remove a message from a built-in e-mail account, the message is also deleted on your BlackBerry smartphone.

  This does not work for me. It does not work when I delete from the camera, it will then remove the server.  It's my business account, which uses a normal pop3 server / imap type installation. Nothing fancy such as exchange servers.   I just download my server to hosts on outlook 2002 messages, thus erasing them from the server. Please note that I have the choice of using pop3 or imap.  I tried both and it does not in any way delete.

  Verizon says this will only work with BES, but as you can see above, the BIS said it should work.

  Any help would be appreciated.

  Hello and welcome to the Forums of Support BlackBerry.com.

  If you use IMAP and set it up properly, it "should" reconcile your bidirectional deletions, at LEAST since the e-mail server for the BB, and if you delete your your Outlook cuts from the mail server, then it should delete the BB as well. It may not work as smoothly, however.

  On the accounts POP, removing your Outlook will not reconcile with the BB.

• Help of blackBerry Smartphones, how I back this up?

  Hi everyone well, before I posted that my media card did not work so I took it down to you shop and they said it was one of the two things and they could fix it, blah blah blah, but I had to save everything cause the phone could be wiped. How should SO, I do THIS? Help

  Use the BlackBerry Desktop Software to back up.

  Detailed instructions here: KB03953 how to back up and restore data to a new BlackBerry smartphone

• My storm blackBerry smartphones comes on the screen upward, but does not show a picture!

  My storm blackberry 9530 recently fell to the ground, but nothing happened. But today its very slow and most of the time the screen turns on but does not display any image at all, just a black screen

  What can I do?

  Hi Mxgaudelli,

  Welcome to the BB Community Forum...

  There seems to be a hardware problem... have u tried a reboot of your BB battery pull, if you have not then try it once... If the problem persists, I recommend you to visit a centre of Service of BB and they have a quick glance at your question...

• Help plese blackBerry Smartphones

  I just bought a blackberry 8900, I can't phone any 1, it comes up with this anomaly

  Eception exception: application net_rim_bb_messaging_app239 is not interrupted

  can it be fixed?

  Hello and welcome to the community!

  There is virtually no diagnosis of those - they are the equivalent of random errors in Windows for which trace the root cause is futile. Basically, here's the last out in the programming code - some event occurred for which there is no event handler in the code. The patch is an update of the code that handles the event... but, again, what is the event is almost impossible. So, there are a few things to try:

  Sometimes, the code simply is damaged and needs to be updated - just like a reboot:

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  If it doesn't boot properly, then you need to try Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in safe mode

  There may be a code updated to the value of the carrier - check out them through this Portal:

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  The toughest possible causes are a bad application behave. To find it, there are two options. Is to see if you can read the log file:

  Go to the home screen. Hold down the "alt" key and type "lglg". (You won't see anything as you type). This will bring up the log file. Scroll down (probably a lot of pages) until you see a line that says "eception execption. Click on this line. The application name will be in the info. Alternative methods to implement the newspapers are in this KB:

  • KB05349 How to activate, view, and extract the the event logs on a BlackBerry smartphone

  The other method is to remove the apps one at a time, wait a while between the two (I usually recommend a week), until the problem stops... revealing the offending application. Yet another method is to recharge the BB OS itself, leaving little time between the addition of other applications on the BB in order to be able to determine exactly what is the cause.

  Good luck and let us know!

• A freezing Storm blackBerry smartphones... help!

  I'm a convert of Treo in the world of BlackBerry and I thought that the storm is the way to do it.  In any case, after getting the telephone, connected to my corporate email server and downloading some apps, I run on the problem where scrolling and tapping are just frustrating me no end!  For example, when you try to scroll through applications, it just freezes on me and won't do anything.  I can press 'End' and it brings back me to my home screen.  Then, I tried to get into the phone to call Verizon to see if I could get help.  hen tapping/press the 'Contacts' icon, nothing happens.  OK, press harder.  Still nada!  OK, so I'll just type the number manually.  I press the 1 and 5 rises.  I press the 1 and 5 another appears.  I try to change where I am pressing on in the hope that I can get a 1 appears on the screen.  Nothing!  I had 3 seconds to throw this thing out the window.  I know that the BlackBerry is far superior than the Palm Treo but I want to tell you, I was contemplating going back to Palm.  I don't want to give up and hope that there is someone out there who can help out me.  Thank you!!

  Tim

  OK things more to check...

  How did you leave apps when you're done? If it's with the back or on the red button, then the app is unable to close properly. Always use the BBKey and "Close" or "Exit" to exit the application when you are finished. Only if you have a reason to keep it running, you must use another method to exit an application. If left to themselves, many apps will remain running, and just like a PC, more you ask him to do at the same time, him more bogged down it will receive.

  Something to watch - free memory of the App. Options > memory, check the free AppMemory immediately after a restart of batt-pop. Then watch an it... If he's dropping like a stone, then something is running for consumption.

  You can always check what apps are underway into the BBKey - he will always phone, home screen, BBMessenger, Messages and browser running... everything else is an application that has not closed. Be very frugal with allowing applications to stay running.

  You can also search the QuickPull... a version is free on the AppWorld. According to a schedule, it will be a reboot which is almost as good as a proper reboot batt-sweater. I have mine work every night at 1130 hours... longer, with the paid version (which I have), it will monitor the memory of the app and ask me if I want to restart when it reaches a set threshold.

  The thing we want to avoid is an OS reload... who is the most radical, and we need to reduce the other elements of first possible causation (IMHO).

  Give these things a try and report.

  See you soon!

• Need help from blackBerry Smartphones to transfer Contacts from Blackberry 8800 for Blackberry Storm 9530

  I tried to use the Desktop Manager software supplied and had two phones connected via USB to my PC.

  I made sure to uncheck the transfer of everything except DATA, which was the only solution. I had no way to go just in a finer selection, like the ability to select only Contacts.

  The Desktop Manager has replaced during ALL my DATA on the storm, including the default mail server, etc..

  I was still able to make calls, but could not receive email or messages from BB because it crushed everything I had

  Can someone direct me as to how to properly use the Desktop Manager so I can just transfer my Contacts.

  Thanks in advance!

  Hello and welcome to the Forums of Support BlackBerry.com.

  Did you use the switch device Wizard in the BlackBerry Desktop Manager?

  Do... to make a complete backup of the 8800 using Desktop Manager > backup. Make a note of where on your PC that the backup is saved as well as the name.

  Now connect the new storm device to the USB port, open Desktop Manager again. Open the backup/restore > advanced.

  Find the backup file in the left pane (use file > open if it does not appear immediately). Located in the database of the address book on the left side and click on the right arrow in the middle to move data to the new device. Follow the prompts and complete the process.

  Good luck.

• Storm blackBerry Smartphones constantly repeats the loading screen! Help, please!

  One minute, he was doing fine, then I pick it up and it is just repeating the loading screen (for example the white background with the black dial of the timer and place) again and again. Y at - it something I can do? I tried reset hard, but nothing! Arghhhhhhhhhhh.

  Oh no, my phone would not do anything except the initial loading screen after a hard reset. At the end I had to update without backup all my stuff so I lost a LOT of things, but it's now runnign less time there never... so I guess it was my phone just say mew that it takes a little update or something. But thank you

• Problems with my Blackberry Storm blackBerry Smartphones

  I just bought a new Blackberry Storm Verizon about a week and a half. I really wanted to get one when they came out first, but a lot of apps from third party that I used all the time on my Motorola Q were not available for the storm. After waiting this long I decided to go there and get one anyway and test it. Much, I love the storm and the concept, Blackberry (storm) and very in deca. I used a Motorola Q for the last 3 years and could do almost everything I needed with it. Why make things too hard and try to be an island intrinsically Blackberry?

  Problems I see with Blackberry and storm:

  1 JAVAScript does not work correctly. I have installation of webcams in my office and at home that runs Javascript and they work perfectly on my Q using the browser Opera Mobile, Skyfire and IE. On my Storm, I tried to search for it a Blackberry, all three modes of emulation, BB, IE and FireFox and none it will display. (Note: I also tried the bolt and Opera Mini, the cushion of numbers does not work in Opera Mini, he types lower case letters).

  2. software remote access connection is another nightmare. I could use on my Q software VNC FREE remote access to my office or home computers. For the storm, the ONLY option I can find is simply a paid for the program.

  3. the third-party apps. There are very, very small number of third-party for the Blackberry Storm applications (and seems to be the Blackberry in general). Is Blackberry so hung up on themselves that they will not be open and allow the sellers to fill the big gaps they left with their product (s).

  4. I can't access to my college email address located on Microsoft Outlook Live via a web browser or email on the BB.

  Here are some of the problems that I have seem to have with the BB. Too bad I don't like Windows, I have to say it works and third party apps are lacking and simply do not work. Apart from all this, I'm really doing my job as a storm for me, because I love the technology involved with him.

  A gleemer of hope, thanks goodness PDANet has finally released a beta for the storm. He was the biggest reason that I would not get a storm originally was to be able to connect my laptop to my smartphone.

  It seems fitting that BB is trying to keep their technology wrapped so that no one else can fill in the gaps that they leave, because if it was easy to do, then there will be tons of other apps out there that would work.

  darkcyber, sorry, but it seems that your post was missing in the middle of all the others.  If you go through the other posts, you will actually see that there is a lot of help here and there clearly are a ton of people who use it.

  1. now then, remember that BlackBerry phones are not the same as the Motorola Q (which was running on Windows Mobile, if I remember correctly).  JavaScript works, but you must make sure his tour on and you may need to change some settings other.  I can't remember where I saw it, but someone has posted a message on the use of their Storm for the display of the webcams.  They said something about having to adjust the parameters of port and udp (sorry, I have not myself this configuration and therefore do not know exactly how do).  Use the search option and you might be able to find the post.

  2. Secondly, it is once again a difference between BlackBerry and Windows Mobile software or Palm OS.  Be happy that you have found a program paying to use.

  3. This can be your impression, but believe me, there are apparently struck for BlackBerry - in thousands tons.  Try to check the new BlackBerry App World and for other programs, check BPlay, MobiHand, Handango, and various other app stores.

  4. do you have a BIS account set up?  You must configure a BIS account and set up your College email there.

  I hope that some of these things will answer your questions, or at least points you in the right direction.  In the future, try to use a more descriptive than 'Problems with my Blackberry Storm' title because that will probably draw more people.  And if you get no response, it means one of two things happened - your message is simply missed, or nobody has an answer to your question.  If so, feel free to go back.  Do not react with the message you left as what makes no one want to answer at all (I did because I'm nice and felt bad that the original message had not been addressed, but I know others here who could see this answer and simply walk because of this response).

• Email HTML No. on Storm blackBerry Smartphones

  I have the storm, and it does not display the email in html format.  I have the BPS server, as shown below.  can someone tell me how to get html email displayed as much vs the unusable text html?

  Thanks in advance

  Brent

  Status: running
  Host name: SRVBB
  Number of users: 1
  Recipient of the broadcast Messages: 486
  Messages sent: 19
  Data packets pending: 0
  Filter Messages: 0
  Expiry of Messages: 0
  Messages failed: 0
  Active blackBerry MDS connection service: true
  Wireless Message reconciliation enabled: true
  SRP status: connected
  PID: 6900
  BlackBerry Professional Software Version: 4.1.4.3

  The current version of BPS does not support HTML email.  There are other posts that suggest that there is a BPS update in the new year, and which will contain the HTML Help.  But I have yet to see official notice of RIM describing a version or a new service pack.

  The current version of BES supports HTML email.

• Tones on storm blackBerry Smartphones

  can someone help me >? >? >? I'm looking to put ringtones on my storm. No ringtones TONES. Someone knows how. I heard you do through Web sites because it is a blackberry. Help, please...

  mikie82298 wrote:
  can someone help me >? >? >? I'm looking to put ringtones on my storm. No ringtones TONES. Someone knows how. I heard you do through Web sites because it is a blackberry. Help, please...

• Images to transfer from the pc to the storm blackBerry Smartphones

  Hello I am new to the blackberry forum.  I tried to use a search but I don't see anything that relates to my specific problem.  I'm trying to transfer pictures from my pc to my storm.  I tried to take the sd card on the phone and put in on slot sd on my pc, but my pc does not recognize nor detects the card at all.

  Can someone suggest a solution as to how can I transfer photos from my pc to my storm.

  Thank you

  Thank you Craterz, for your help, once I rebooted my pc blackberry icons 2 came. Guess I should have done that before I asked for more help.  In any case, I really appreciate your help.  This problem has been resolved.

  Thanks again

• Storm BlackBerry Smartphones new

  I've had my storm for a little over a month now and have had some problems. When the phone works well, it's amazing, but I feel like I need some answers. I realize that they probably were all answers here already, but I don't have the time/patience to find if all discussions to find... Any help on this would be much appreciated.

  #1 I already scratched the screen a bit, as I expected. Cures? Repairs? AIDS?

  #2 the storm seems much slow down and/or freeze? Why? Cure?

  #3 any means to improve the battery life? It's decent, but still seems short sometimes.

  #4 orientation seems sometimes a little confused or risk of stuck and the screen doesn't flip.

  #5 if it goes dead it takes forever to load up and it shuts down the antenna?

  #6 the program computer-blackberry jams and does not work very well at all.

  That's all... Seems like a lot, but really is not. Love the phone, looking for some answers/solutions to the theses of the little hiccup.

  I'll try to answer some of your questions.

  (1) the scratches on the screen is most likely on the plastic screen protector that came on your phone.  Just remove it and all these scratches will be gone.  Your storm screen is very durable, and some people said you don't need coverage of the protection screen.

  (2) if it is slow, you may have other applications running.  Best thing to do is a battery pull and see if things speed up.

  (3) the best way to improve the battery life is to turn off Bluetooth when not in use.  Turn off GPS.  Make sure that you are not on the global network and update network 1XEV.

  (4) if all goes well they will be able to fix this in the future.

  (5) not a good idea to drain your battery to death because that will harm the battery and damage it.  Always load before it affects 20% of life.

  (6) do a battery pull.

  Good luck and let us know if one of these suggestions helped.