No access to store applications on Windows 8 computer due to Internet "slow."

I can't download apps on my computer Windows 8.  I get an error message indicating "your purchase could not be executed.  This app can't buy because your current Internet connection is too slow.  Please try again using a different connection. "My internet is being downloaded at about 25 Mbps, so I highly doubt this is the problem.  What should I do to get access to the applications back?

Hi Aled.

According to the description, you are unable to download apps on the Store.

1. are you connected to a Windows Live account or a Local account?
2. did you of recent changes to the computer?

I suggest you run the network troubleshooter to verify Internet connectivity problems

Method 1: Clear the cache to store and check.

a. press "Windows + R".
b. type wsreset.exe, and then click OK.

 

Method 2:

Step 1: Temporarily disable the antivirus software or security.

Temporarily disable anti-virus software or any securitysoftware installed on your computer.

Warning: security software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.

For more information, see the links.

What to do if you have problems with a soft

http://Windows.Microsoft.com/en-us/Windows-8/what-troubleshoot-problems-app

Why can't find or install the application on the Windows Store?

http://Windows.Microsoft.com/en-in/Windows-8/why-find-install-app-Windows-store

I hope this helps. If you are facing the issue with downloading the applications from Store or if you face problems with Windows in the future, please let us know and we would be happy to help you

Tags: Windows

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