No Audio, video or ringtone - Sprint Palm Pixi

We had our Pixi since June with no problems.  Suddenly this morning ringtone no longer works and the ringer switch is turned on.  When you examine the ringing options, previews play with no sound.  Stored .mp3 files don't produce audio.  When you go to YouTube there is no audio or video, but the marker of time ahead by showing that the video plays.  Preloaded videos won't play at all, giving back an error message.

I tried a soft reset without effect.  Nothing has changed between last night and today that should affect the phone and the phone never had a wired headset.

What else can we try?  Thank you!

Mark V.

Mark,

I recently had the same problem with audio and video, as well as my camera wouldn't take photos.  It all started after downloading the new version 1.4.5.  I had to download WebOs Doctor on the computer and follow the instructions to reload the update on my Pixi.  It fixed all the problems and is now at 100 percent operation.  Let me know if it solves your problem.

also, make sure that you run the backup feature before you run webos doctor.

Sincerely,

Carl

Tags: HP Tablets

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