No connection Internet Windows 7

First off I have COMODO net security on my Windows 7 computer. I write from my other windows XP computer to tell you what happened on my Windows 7. I'm not showing any Internet connection and can't open any browser. He wants me to use a system image to restore, but I've never done something like this, so I don't have any information to do a system restore...

It's a refurbished HP desktop computer I bought at Wal-Mart, after sales of Christmas for $89. Now I am not able to use it internally due to no Internet connection. I hooked it up to a device that is also connected to my other computer, they run together on the same computer Internet service.

I sat like a duck not knowing what to do to put in the required information to restore. He came with a disc either, so I could just reinstall Windows 7. Please tell me what are my options?

Computer was working fine yesterday April 2, 2016. I had my COMODO technician working on it to clear up a bright red scream that said the misleading Web sites before. This is a link that appears each time I surfed on a traffic exchange.

I hope that there is something you can help me. Please call me as well if you can.

Thank you

Chris seals

XXX-XXX-XXXX

Hello Chris,

Thanks for posting your question on the Microsoft community.

We need more information about the issue so that we can help you better.

What is the number of full model of your HP computer?

Thank you for details on the question and your efforts to resolve.

You don't need to run the system restore or reinstall Windows for now.

This problem may occur because of corrupted network drivers or incorrect network settings.

I would suggest trying the following methods and check if it helps.

Method 1:
Run the network troubleshooting and check.
Reference:
Using the troubleshooter from network in Windows 7
http://Windows.Microsoft.com/en-us/Windows7/using-the-network-troubleshooter-in-Windows-7

If this does not help, then use method 2.

Method 2:
Please use the suggestions provided in this Microsoft article knowledge based and check if it helps.
Reference:
Wireless and wired network problems
http://Windows.Microsoft.com/en-us/Windows/network-connection-problem-help#network-problems=Windows-7&V1H=win81tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

I hope this information helps.

Please let us know if you need more help.

Thank you

Tags: Windows

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