No scanner detected

I'm running an iMac with an OS 10.6.4.  Trying to connect HP Photosmart C4385 my daughter.  I used the installation disk and tried scanning a picture.  The message "Sorry, an unknown error has occurred" I checked the Image Capture and there not all recognized devices. I also checked the Apple system preferences, and it recognizes the printer but not the scanner.  Can someone tell me what to do.  I tried all the troubleshooting suggestions in the manual and online, and nothing works.  Please help me.

Thank you

Unless the CD says it supports in particular 10.6 Snow Leopard, you must uninstall it using the option "scrubber":

Go to Applications/Hewlett Packard / click Uninstall HP
Click on continue
Highlight your device in the left pane
Hold down the Ctrl and Opt Cmd and click on uninstall
There will be a pop up that asks if you are sure you want to uninstall all hp software. (At this point, if you continue, all HP printers you have installed will need to be reinstalled)
Click on continue and let it finish

Restart your Mac

Now run a software update.

Then, remove and reinstall the printer in System Preferences, Print & Fax.

You do not have the software now since Snow Leopard as well print & scan drivers built-in. scan from Preview apps or Image Capture. Scan from the front panel of the printer does not work yet.

Tags: HP Printers

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