Cannot scan with cnw 1355 Dell MFP.

I have IT supported by a University.  We have recently updated on new computers and now I am not able to scan from the printer.  Here is some info on the computers of OLD & NEW:

  • On both old & new computers we use Win7 64 bit.
  • The printer is a Dell 1355cnw multifunction printer.
  • I have not moved or made ANY changes to the printer itself.
  • The printer is configured via the network using the TCP/IP protocol.  It's the same way, it has been installing on older computers.
  • I checked that all printers, fax & scan drivers are up-to-date by using the Dell Web site.
  • I also checked the printer firmware is updated using the Dell Web site

On the old machines, I installed the printer & scanner software (PaperPort 12) from the CD supplied with the printer.  I installed on new computers, using the same CD; still I have problems my 1355 Dell MFP color to analyze. It is connected to a network and I can print fine, but when I try to scan (from the center of digitization of Dell or PaperPort 12), it tells me that the device is not there.

  • I get the exact error message is: ' no scanner detected. "  The scanner power is off, the cable is not correctly connected, or address IP settings are correctly entered. »

I checked EVERYTHING from the old computer to the new & settings are identical.  Yet I still can't scan from the new computer (although I CAN scan from the old computer).

I also checked all the settings (via the printer web interface) to check that I didn't have to give 'special' privileges for old computers to enable analysis.

FYI - If I plug the printer via the USB port, I AM able to scan.  But this solution does not work as I have many users who need to be able to print & scan from this machine.

Any help you can give me would be really appreciated!

I am using this printer to scan the network for more than a year; That was the reason we bought this printer.  When we moved from our computers, it stopped working.

I finally got to work with a right click on the Installer (on the CD supplied with the printer) & running the Compatibility Wizard WIndows 7.  It installed with the settings in Windows XP Service Pack 2... VOILA!  EVERYTHING IS NOW SCANNING VIA NETWORK & WORKS WELL AGAIN!

However, it is important to note that I don't use WiFi.  I use the LAN.

Tags: Dell Peripherals

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