Installation of the USB - no scanner detected by the software

I bought Microtec USB scanner ScanMaker6100 but cannot begin to work with it:)

Recognize the scanner as a Plug & Play device my PC and install it but the software can't find it.

I tried to scan on another PC to check and it works so I have problem with my TOSHIBA A60?

I had send my PC profile to support of Microtec and they suggest the following:
"your installation of USB needs chipset driver. Currently, he works in "universal". Unmanned correct install cannot USB chipsets support entirely. Normally you have the computer driver MB CD when you buy the computer. »

My USB controllers in Device Manager are installed like:
Standard enhanced PCI to USB Host Controller
Standard openHCD USB host controller
In devices, I see they are ATI SB200 - USB Controller and ATI SB200 - USB 2.0 Controller.

I really should reinstall / update my USB driver? How? Where can I get these drivers?

[Edited by: admin July 16 05 12:34]

Hello

I don't think you need to install or update the USB drivers. If the scanner is properly installed and recognized there must be another problem. In my opinion, you should try to use the scanner with another program. As far as I know, you can also use Microsoft word and try to import image from a scanner. If Office is installed on your device, try to import something in the word document.

Good bye

Tags: Toshiba

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