No scanners were detected.

I use a hp photosmart e-all-in-one printer. It was working fine and all of a sudden it will not scan. I uninstalled and re-installed the printer from the disk, and when that doesn't work... on the site. Fax for windows & scan now says it has not detected to scan. & Hp Solution Center indicates that the installation is not complete, so I can't use the solution Center until installation is complete. They both say that they have installed the printer & printer shows in the system. & It will print. My father took a peek and was capable of anything do by accessing it another way. but I would like to know if there is any way access through scanning and fax for windows?

Hi sswilliams,

Welcome to the Forums of HP Support! I see that you are interested to use the Windows Fax and Scan program to scan with your HP Photosmart printer. I don't support the HP programs, you have the option to use the HP printer Assistant which is perhaps what your father did to use to analyze successfully. We know that there is nothing wrong with the hardware or the software of the printer as your father was able to scan.

After some research, I found this: numeriser_un_document_ou_la_photo_avec_windows_fax_and_scan scan a document or photo with Windows Fax and Scan on the Microsoft Support Pages, please contact them if you are still having problems with their program.

I hope this helps.

Tags: HP Printers

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