No sound on my desire

Got a new HP Envy 17 with Beats Audio, had sound, now I do not seem to.

Nothing I try wil retrieve the audio.

Help!

The details of MY laptop are:

product no: C8U19AAR

SERIES: [edited by Moderator]

Running Win 8.1

Window adjustment Sopund not as firm, but all around the work always ok.

Hello

Try the following.

First, restart the computer and let Windows load completely.

Then download the installer IDT HD Audio on the link below and save it in your downloads folder.

http://ftp.HP.com/pub/SoftPaq/sp63501-64000/sp63555.exe

One time finished, open windows control panel, open Device Manager and open sound, video and game controllers.  Right-click on the IDT Audio device and select uninstall - also, you should get a command prompt to delete the current driver, check the box allow this and then proceed to uninstall.

Then, download and reinstall the Chipset driver on the following link.

Chipset Driver - Windows 8.1

Once the reinstallation is finished, stop the laptop by holding down the left SHIFT you click Shutdown key to temporarily prevent a hybrid boot, then disconnect the AC adapter and then remove the battery.  Press and hold the Power button for 30 seconds.  Reinsert the battery and plug in the AC adapter.

Robinet tap away at the key esc that you start the computer to launch the Start Menu, and then select f10 to open the bios menu.  Press f5 to load the default values (sometimes it's f9, but the menu below indicates the correct key), use the arrow keys to select 'Yes' and press ENTER.  Press f10 to save the setting and still use the arrow keys to select 'Yes' and press on enter.

Allow Windows to fully - charge it will automatically load an audio driver, but let just this complete.  Then open your download folder, right-click on the IDT HD Audio Installer and select "Run as Administrator" to launch the installation.  Once this done, do a right-click the speaker icon in the taskbar and select playback devices.  Left click "Speakers/HP" once to highlight and then click the Set Default button - check if you now audio.

Kind regards

DP - K

Tags: Notebooks

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