No upgrade works beyond itunes 12.1.2.27

Hi all, I have finally upgraded itunes in April year last with 12.1.2.27. Not everytime I try to download a version of lter of itunes it will not work. I am running windows on a Dell XPS One_2710 64-bit 10. I try to sync my new 6 iPhone but it does not work with this version of iTunes.

The message for each version since April so far is the same

"There is a problem with this Windows package install." A program must complete could not be run. Contact your provider to support personal or package"

Any ideas on what is wrong?

Thank you

Mike

Greetings Mikee1075,

Thank you for using communities Support from Apple!

I understand that you are unable to download the latest version of iTunes and that you receive the error message that you mention in your message. We know that situations of this kind are frustrating, but we are here to help.

To begin troubleshooting, I suggest to follow the instructions to remove iTunes and all of its components (in order) of your PC and then install iTunes still fresh.

Remove and reinstall iTunes and software for Windows 7 and later versions - Apple Support components

Have a great day!

Tags: iTunes

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