No WAN connection since the upgrade to 2.2.0.7
Today, I upgraded my 2.1.71 to 2.2.0.7 SA520.
After restarting connect WAN was down, even after 20 minutes.
Switched back 2.1.71 and connection WAN has been upward in a short time.
I retried 2.2.0.7 but same result WAN down.
Journal of my last essay is attached.
I hope someone can help me.
Thank you in advance.
Axel
Hello
Please use our forum
Hi Axel, my name is Johnnatan and I'm part of the community of support to small businesses. After upgrading the firmware of your devices, make a factory reset of your device and without any configuration, try to connect to your WAN interface. If the connection still down, please contact our support team in order to help you. * Remember always make a backup of your configuration.
https://www.Cisco.com/en/us/support/tsd_cisco_small_business_support_center_contacts.html
I hope you find this helpful answer * please mark the issue as response or note the answer so that other know when an answer has been found.
Greetings,
Johnnatan Rodriguez Miranda.
Support of Cisco network engineer.
Tags: Cisco Support
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