Non-functional graphics controller

Hi, my computer does not start all I get is a white screen, but apparently the caps and the num lights flash a code including mine don't. I get 4 blinks which, according to the site Web of hp is a non-functional graphics controller. No one knows what might be the cause or has had this problem. I really just used to change without having to use through Hp.

Any help appreciated

Thank you

Follow the instructions to the HP support document. to prepare your laptop for shipping.

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