Not possible to eject and not appear in my computer DVD player

I got a Dell Precision 390 with Windows 7 Professional that is upgraded to Windows XP (I guessed that I bought from someone else, and said of the tag on the Windows XP computer) with a DVD re - write. I went to install the programs I had on my old computer to this Dell one. A program is Daemon Tool Lite which create a virtual drive for image editing (for more information, go to this link http://www.daemon-tools.cc/eng/products/dtLite ). During installation, I see that it created a virtual drive that Windows recognizes. After that, I went to install the following programs. This one is a CD, so I push the eject button on the DVD drive of the computer. But nothing happens, so I check in my computer and see no drive DVD except the drive on which to create the Daemon Tool Lite. I click on eject this disk, and nothing is happening as I hope. I uninstall the program, and then turn off the computer. When turns on again, part said start-up, that the computer can not find the DVD drive, unlike any other time I turn on the computer. After login, I saw that in my computer, except my two hard drives (disk Local C: and D :) had nothing else. Look back on the drive on the computer, the light on the subject was green without flashing or anything to indicate it was working. I am not all discs in the player before that happened, so he wasn't being stuck. I tried to push the emergency eject button and download the Microsoft Fix It ( http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us?wa=wsignin1.0 ), but they do not solve the problem. And I'm not good to open the computer and fix the items inside. Thanks for any help.

Hi again,

Even with the computer turned on? Hmmm.

It sounds like the power or the drive failed (possibly).

If you're not confident you can take the computer to someone who can fix it for you.

If you have a friend who is confident at that time ask
Him / her if you do not want to disassemble yourself.

Tags: Windows

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