Not recognized/defective USB device

My sister has her ipod touch over at me because she asked me to restore it for her because she has forgotten her password. I tried to plug the ipod into my laptop and a message pops up saying, "USB device not recognized. One of the USB devices attached to this computer has malfunctioned and windows does not recognize it. "I sat during most of the night trying to figure out what's wrong. I've been to about 50 Web sites and that you have not yet found a solution. The Ipod does not charge when connected to my laptop, but it will be when its connected to my PS3. I have all the updated drivers, update to itunes, etc. Its driving me crazy. All solutions?

Hello

What it does not appear in Device Manager?

It could be that the drivers for this port USB is not updated.

Method 1:

Hardware devices do not work or are not detected in Windows:

http://support.Microsoft.com/mats/hardware_device_problems/en-us?WA=wsignin1.0

Method 2:

Follow the steps mentioned below:

a. click on start and then use the search box.

b. type devmgmt.msc, and then click OK. Device Manager opens.

c. expand Bus USB controllers.

Note that you have to scroll down to find this point.

d. right-click on the first USB controller under Bus USB controllers and then click on uninstall to remove it.

e. Repeat step 4 for each USB controller is listed under Bus USB controllers.

f. restart the computer. After the computer starts, Windows will automatically check for changes on the hardware and reinstall all USB controllers that you uninstalled.

g. check the USB device to see if it works.

These methods are worth a try. Answer please if you need assistance.

Tags: Windows

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