NWZ-E384 screen frozen on the creation of library

Brand new NWZ-E384 is stuck on the 'Creating library '. I have tried the reset button. It is fully charged. Songs have been downloaded, but the unit is not usable. Live chat support sent me to a useless link. Any suggestions?

Thank you

I'm sorry to know that none of the suggested troubleshooting steps worked.

If you need assistance with any of your Sony products in the future, feel free to post your questions here in the community.

Tags: Sony Products

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