OfficeJet 3830: OJ 3830 does not communicate on the WiFi

Just received today, and this was frustrating.

First he couldn't be set up WiFi because I didn't know my WPS PIN code. It connected to the network and the network saw it, but they couldn't connect.

So, I tried a USB cable for my old printer and the computer could not see.  I traded with cable from my wife and now two printer work. Why he don't like my first cable with 2 other printers were very good with him?

And now, it will print over WiFi.   But it indicates that the computer is unable to establish communication in 2 directions with the printer.  He can get hardware information and levels of ink, printing, but no estimated.  (He get them on USB port)

So it of not a big deal, but is it possible to establish communication in 2 directions, or perhaps that it does not work on Wifi?

AM I very well having never given a WPS Pin NUMBER, that MS wrote is provided by the manufacturer of the printer?

Thanks for getting back to me! I appreciate your efforts, and honestly I can't replace the printer address the issue that I am not sure that the printer is the question.

I think that the best plan of attack at this stage is to uninstall and reinstall the software, disable antivirus, firewall and all software startup (boot). Hard reset the printer & router and make sure the firmware is updated on the printer and the router. If this fails, we can try another windows profile to make sure it is not something in the BONES of the origin of the problem.

I know that this appears at first sight very complicated, but I burst in instructions step by step to make it easy to follow

  1. Unplug the USB cable from the printer to the computer (if it is connected)
  2. Hold down the Windows Logo key on the keyboard and the 'R' to open the dialog box run, type % temp %
    • Delete all files and folders in the temp folder. Choose Skip if all pop ups seem to say all files cannot be deleted
  3. Delete the printer devices and printers and the driver from the properties of the server. See the instructions below before proceeding to step 4.
  4. The new software - uninstall the printer software Instructions
  5. Once the uninstall is complete, reboot the computer
  6. Follow these steps to reset the registry settings and options for Windows Installer.
  7. Hold down the key of the Windows Logo on the keyboard and the 'R' to open the dialog box run
  8. In the Open box, type msiexec /Unregister, and then click OK.
  9. Hold down the key of the Windows Logo on the keyboard and the 'R' to open the dialog box run
  10. In the Open box, type msiexec/regserver, and then click OK

* Note: there is a space between the c and the /.

If you do not at this stage, use this link to perform another way. Restart Windows install

  1. Run the system Accessories\ tool disk cleanup <> How to delete files using disk cleanup
  2. Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
  3. Restart the computer - clean boot: How to perform a boot in Windows
  4. Let the router and the printer and unplug cable power both for a minute, then reconnect it.
  5. Download and install your software

Please let me know if that solves the problem, or if you need assistance.

__________________________________________________

REMOVE THE DRIVER FROM THE PRINT SERVER PROPERTIES

1. in the folder "devices and printers".

2. choose "print server properties.

  • Win XP - with no printer selected, click 'File' then 'server properties '.
  • Windows Vista - with no printer selected, press 'Alt' and then click 'file' then 'server properties '.
  • Windows 7/8, 8.1 and 10 - select any printer in the "Devices and printers" folder and click on "Print server properties" above.

3. click on the "Drivers" tab at the top of the window "properties of the print server.

4. choose the printer that you want to uninstall, and then click 'remove '.

5. choose "Remove driver only.

6. the next screen will give a warning, letting you know that the removal of the driver package will remove it from the system. Click 'Yes' to say are you sure you want to do.

If documents are stuck in the spooler to print, you see an error, cancel all documents waiting in the print queue or try restart the spooler to print, and then try to delete the driver from 'Print server properties' again. If she will not always remove the sachet, restart the computer and the printer should correct this error "in use" and allow the driver to be removed.

Now go back to step 4 of the instructions above.

Tags: HP Printers

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