OfficeJet 4315 "cartridge error - refer to the device documentation.

I have an Officejet 4315 - received the flashing! (orange light) and the message 'cartridge error-see you in the documentation for the device. Use new cartridges HP 21 and 22. Took out them, inspected, cleaned, etc.

Cannot print page test/alignment.

Uninstalled and reinstalled printer software. No luck. Flashing! just got back after having disconnected and uninstall/reinstall.

How to solve this error?

Thank you

Cathy

Remove the black print cartridge and keep only the color cartridge to verify the message. Now remove the color cartridge and only insert the black cartridge in and check the message. This should give an idea on what cartridge has a problem.

Tags: HP Printers

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