Officejet 6310: cartridge error

I regularly get messages "Cartridge error" as follows: "both cartridges are not intended for this printer" or "both cartridges must be replacred" or another message saying something like the cartridge on the left is incompatabnler & needs replaced.

My solution has been to remove and reinsert the same cartridges that have been installed. Sometimes, I also have to slide the cartridge door by hand from left to right the printer. After going through these gyrations, the printer will work for a few days and then one of the same error messages appears & the printer stops working until I reintall 1 or 2 cartridges and/or slide the cartridges on the right side of the printer.

Hi @txquacker,

Welcome to the HP Support forums.

I understand that your HP Officejet 6310 all-in - One Printer shows "cartridge error: one or two cartridges are not intended to be used to this printer ' error, which is temporarily solved by removing and reinstalling the cartridges and sliding manually the carriage from left to right." I would like to help with that.

Here is a specific document on this issue - ' cartridge error: one or two cartridges are not intended to be used for this printer "Error Message."

Please let me know if that solves the problem, or if you need assistance.

In fact, if it helps you to find a solution, please click on the 'accept as Solution' and the 'thumbs up' buttons down below in this message.

Thank you!

Tags: HP Printers

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