OfficeJet 4315v: all-in-one Officejet 4315v Telec impossible. Dials ok but receives always a 'no response '.

Office Jet 4315v won't send fax. Dials ok and you can hear the ring of fax receipt machine but after a number of rings, a leaf print and says 'no response '. The fax Mach I am trying to fax in functioning.  The Officejet 4315v worked flawlessly in XP, but has not worked since buying a new HP desktop with windows 7 64 bit. The 'new' on the HP website driver doesn't help.

I noticed that there is the same question on the forumn since 2009. either HP didn't and answer or that they no longer support this equipment.

Please notify

Hey @JonDix!

Thanks for posting on the HP Forums!

I should be able to provide a few suggestions that may fix the problem.  You mentioned that the problem started after installing the printer to your computer running Windows 7.  Do you send the fax through the computer jobs, or you use the front panel of the printer to send?

If you put the paper in the fax machine and dial the number and send the document by the front of the printer software should not affect the functionality of fax.  Software will be just the effect of fax if you have the document on the computer as a digital copy and go to file > print and select the fax as the destination.

The first thing I would suggest is to stand alone on the Officejet 4315v fax test to see that everything goes or if something breaks down.

To run a test fax:

  1. Press the printer setup button
  2. Use the left or right arrows to access the tools
  3. Press OK on the tools
  4. Use the left or right arrows to navigate to run the Fax Test
  5. Press OK to Run Fax Test
  6. A fax report should printer

Another thing to try is send a fax to the fax HP Server.  It would be a good idea to try to fax to another number, just to check. HP fax number is 1-888-473-2963.  There is no charge for the number of fax HP.  If the fax is accepted Fax HP Server will automatically send a fax to prove the sending and receiving.  If the fax is successful and the fax test passes, then the problem may be with the other fax line.

If please, after back and let me know how it goes!

Tags: HP Printers

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