OfficeJet 4500 all-in-one wireless WIIL NOT STAY online! Help, please!

Help, please! I am incredibly frustrated with my officejet 4500 all-in-in-one wireless. my printer won't stay not 'online' and when I check my wireless network, the printer is listed as offline as well. When I try to print, I get the message "offline". I downloaded it on every possible driver update, scan and fix the hp program and even uninstalled and reinstalled this printer at least 8 times. I'm at my wit's end.

I turned off the printer, and when it turns on, a document or two will show, then if I try to print something again immediately, I am again in offline mode.

I also tried the 'hard reset' options I don't read here, but again, no luck. I changed both printer cartridges.

I have coursed through the troubleshooter at least 8 times, and who never really helped. Cannot get a consistent performance. of course, at the time wherever I decided to ask for help, I'm out of warranty.

I really hope someone can help me. I confess that I have very limited computer, so all suggestions, please use very simple instructions...

Am I the only one having this problem?

I'm sorry that you are experiencing this issue. It seems that your router is hitting the printer on the network. You can try setting a STATIC IP ADDRESS for her. This will have the computer and the printer communication directly.

Here is a link that will help you implement. Let me know if you have any questions on it, or if that helps.

http://support.HP.com/us-en/document/c02790693

You can also reset you router. Unplug it for 30 seconds and plug it in again.

Tags: HP Printers

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