OfficeJet 4500: cannot scan

I downloaded relevant drivers that I don't have a CD player.  I can print without problem, but when I try to access the solution Center, I get the following message.  HP solutions Center can not run because your device installation is not complete.  Please connect the usb cable or re run the Setup program from the installation to a network installation cd.

I plugged the USB cable (I can print) so how can I open the solution Center?

Thanks Simon

Please cancel the installation. I'll give you the steps on how to do an uninstall of level 3, which will eliminate completely all files of your PC printers, then we will do a clean boot to disable all startup programs, clear the firewall and anti-virus, (in case there is something running on the computer blocks the installation ended successfully) and try to download and install again.

It is usually great, fingers crossed.

If the software has been downloaded and extracted to your system:

1. Click Start and type %temp%, enforcement and open the temp folder.

2. Locate and open the folder starting with 7z (example: 7zS2356) (if there is more than one, choose the most recent folder)

3 open the Util folder

4 open the CCC folder

5 run the L3uninstall.exe (or maybe the .bat file)

6. once the uninstall is complete, reboot the computer entirely to complete uninstallation

7 run the Accessories\ System Tools Disk Cleanup

8. download and install the latest version of Adobe flash player

http://www.Adobe.com/support/flashplayer/downloads.html

9. perform a clean boot, click the link for the instructions in the section "How to perform a clean boot": How to perform a boot in Windows

10. restart the PC

11 download full feature software and drivers here: HP Officejet Full Feature Software and Driver

Try to open again now Center of Solution and I would like to know the results!

Good luck

Tags: HP Printers

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