Printer Officejet 4500 won't scan on the new computer in Windows 8

My Officejet 4500 G510a worked fine with my Windows 7 computer.  For my new computer Windows 8, I downloaded the HP driver and print and copy fine but will not scan.  It is connected by USB cable.  Windows Fax and Scan does not scan, or painted.  I uninstalled all the HP software and reinstalled twice still cannot scan. Each time, after you have reinstalled the driver, he begins to scan and hangs up with a part of the preview showing.  I received a message "HP cue scanning flow component has stopped working".  I ran HP print and scan doctor and he hangs up in the pilot audit section and will not go further. Any help would be appreciated

Very interesting that moving to another port USB changed behavior.   You have all the other USB devices connected to the computer as well?   If so, don't remove the behavior change?

You happen to have access to a USB 2.0 hub any?  Often if there is problems with the USB ports or the USB chipset on a system, putting a hub USB 2.0 between the device and the calculation can solve or improve connectivity.

Jeremy

Tags: HP Printers

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