OfficeJet 5745: cannot install drivers

I can't install the printer drivers for my 5745 Officejet on my laptop Dell XPS 13 running 64-bit Windows 10.  I tried the following:

-Downloaded driver installation package later.

-Wireless connection, I see my printer, but always, the installation fails with "installing network without success."

-Connection via USB, but the installation of driver software does not see the printer (it comes as a fax in my devices and printers if I do this.  Note: my laptop has only USB 3.0 ports).

-Deletion of printer, uninstalled all the software, rebooted and tried again but still does not work.

-Add printer through "Devices and printers" in windows.  He sees the printer, but State indicates that 'the driver is unavailable.

-After that, the printer appears in windows, device under 'WSD Print Provider' Manager, tried looking for and update driver through the Device Manager, but that fails as well.

-J' updated the my computers drivers already.

I don't know what else to try.  Any help would be greatly appreciated.

Hi@HPToast,

Thank you for the answer.

Please follow the steps below to add the printer to the wireless network.

First of all, make sure that the printer is connected to your wireless network and get the IP address of the printer from the printer by going to the address of Aipv4 Anetwork of installation configuration.

Then, use the instructions below to set up the printer IP address wireless.

  1. Select "Start" and type "Advanced Print" in the search box.
  2. Choose 'Advanced Printer Configuration '.
  3. Select 'the printer that I want isn't listed .
  4. Select 'Add a printer using a TCP/IP address or hostname' and then 'Next '.
  5. Select "TCP/IP device" from the list 'type of device'.
  6. Type the host name or the IP address of the printer. Choose 'Next '.
  7. Windows should find the printer if the printer is turned on and configured correctly. You may need to specify more information. If you are prompted, select the type of network adapter installed in the printer drop down list 'Type of device'. You can also click on "custom" to specify a custom settings for the network printer. Choose 'Next '.

Note: Do not check the box that says 'queries the printer and automatically select the driver to use.

Windows you will now walk through the installation of the drivers for the printer. After it's over, you should be able to print to the printer via direct IP address.

Please update the State.

Happy announcement.

Resolv_S

Happy to help you. I work for HP

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Tags: HP Printers

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