OfficeJet 7210 won't install with Netgear N600 router

I tried to install my Officejet 7210.  I connected directly to my Netgear N600 router and I have access to the wireless router.  My son's computer CAN find and use it.  Mine can install the printer but it won't print.

I used each troubleshooting I can find.  The HP diagnostic utilities give me an error message when I try to download them, so they were of no use.

-I can ping my printer.

-When I try to add a printer manually, it still does not.

-The printer is the default printer, and it is configured to share.

-It is not in offline mode.

-I have installed and reinstalled all the drivers.

I don't know what else to try.  I don't know enough about the network settings to know what to check.

OS: Windows XP

Printer: Officejet 7210

Router: Netgear N600

The printer works correctly with the Windows 7 operating system.

Please help me.  I'm pulling my hair out.

Hello world

I found a solution to my problem, and I'll tell what I did in case it helps someone else.

I used the standard HP installation discs and I got the printer from the list of printers to my computer.

I have my printer right click and went to Properties.  Then I went to the Ports.  I went to the HP Standard TCP/IP Port and pointed and clicked on Configure.

Then I went to my printer and print the Configuration Page to network to find his IP (parameters --> network --> print the network configuration page).

I went to my browser and put the IP address of the printer (see the list on the Network Setup page).  I got a page with all my settings of the printer listed.

Then I compared what were the parameters of the printer with the settings on the port.

In my case, the name of the printer didn't exactly match anything on my network configuration page.  However, if I entered the IP address on the port, the window don't would not accept it.  If I entered MAC (with or without 'HP' in front), the window would not accept.

This last step is what is different from the advice I've seen in the support of HP, then make a note of this one:

So instead, I changed my printer in the port name to match what was the name on the Web page under the IP address of the printer (home --> info network --> host name).

Voila!  My printer works.

I hope it's clear.

Thank you

Julia

Tags: HP Printers

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