OfficeJet HP 5510 all-in-One - door locked - ink cartridge does not open.

Windows XP Service Pak 3, HP 5510 Officejet, printer, USB connection.

Won't let me open the ink cartridge door.  So, I can not install new ink cartridges.   It started about 3 weeks after I deleted some other software.   When I touch the door to open it, I get this flashing Error Message - "Door open, door close print cartridge."   (but door is not open, it is locked closed).   .   Printer will print documents correct, my problem is that I can't load new ink cartridges.  I could probably force and break on it to open it, but am afraid my printer does not work after that.  I love it and want to continue using it.

Three times, on different occasions, I crossed the steps on your website to reset the printer.  They did not solve it.  I opened the back of the printer and looked for any paper jams and tips or debri.   I took can air and exploded all over where I could, but nothing came out.  I don't have a paper jam, when this started.

Is there a code pin or something to get out, the door somewhere?

If I force rotating door and breaks, the printer works?

Problem started on December 14, 2010.

Thank you


Hello Oldlady10,

The 5510 JO has a Center door that goes through the top on both sides. It is possible that the door warped a bit in the middle and create a barrier that will not the door opens without a lot of strength.

Solution: Hold the door with both hands as you open the door, then take both thumbs and press down on the top of the door to repel the distorted area and then lift the pen access door.

Tags: HP Printers

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