Photosmart all-in-one without startup ink cartridges

Photosmart all-in-one came without the startup ink cartridges and will not start with regular size cartridge.

If your printer is delivered without cartridge to start, you will need to contact technical support. The technical support number is 800-474-6836

Tags: HP Printers

Similar Questions

  • HP Photosmart all-in-one C309a: need help Urgent! -HP Photosmart all-in-one problem C309a Incompatible cartridge - 564 and 862

    Hello everyone.

    I am a happy user of HP Photosmart all-in-one printer and for many years never had a problem.  I always bought new 862 cartridges and it worked fine.  Recently, a friend brought me to Singapore two new series of cartridges, but the owner of the store said this is the new higher capacity cartridges.  I said why not?  Even better, in fact since the printer is a guzzler of ink!

    This is, because I tried to install these new cartridges, I always get the message "Incompatible cartridge" after what, I can't not access the printer.

    Can someone help me solve this problem?  The cartridges are exactly the same, so I suspect its something to do with the chip?  I tried all possible methods such as the re-installation of the cartridges, remove the carriage and re-setup, cleaning the cartridge chip, etc.

    Since I'm brought this printer back from China to Europe, I really need to solve this problem otherwise I'm stuck without a printer.  These cartridges are not available locally.

    I would be grateful any advice!  Thank you.

    Your printer can use cartridges of 864. Unless you call HP and have them reset the printer to your new country, you live. Only then these cartridges can be used if you can find them on the spot. Call HP.

  • All-in-one Photosmart C310a: problem printing photosmart all-in-one C310a black ink

    Printer all-in-one Photosmart C310 just quit printing black ink cartridge.  I followed all the suggestions on help/support pages, including cleaning the contacts on the cartridge and print head (I do not soak the print head); making sure that nothing has been blocked; Unplug the printer for the moment came and reset; put in a new ink cartridge (the printer when it stopped printing in black, was still full of 1/3 to 1/2, according to the levels shown on the printer).

    It prints than a very altered, unreadable copy.

    I had this same problem about a year ago and find a solution on this web site, but cannot find anything about it now except for cleaning the heads, reset or to install a new cartridge.

    I tried to access this particular response from my old e-mail, but it is not related to whatever it is that has tackled the problem last year.  I desperately need this printer going again, please help.

    Thanks for CAhpUSER respondent

    I didn't really picture for help, but I will do my best to clarify what I can! This document 'Print head problem' or "Print head seems to be missing or corrupt" Message appears on the computer is some visuals that will make things clear with my explanation below!

    The part you are diving into the water is the ink nozzles. When the instructions say do not touch the ink nozzles, that means with the fingers/hands. It says to make sure that you use a fluffy towel/no paper to wipe the print head, so don't put fats from your contact with her skin. The electrical contacts are the part of the print faces head that looks like the back of the printer, just in some places grouped copper.

    I hope this helps clear things upwards a bit for you

  • OfficeJet HP 5510 all-in-One - door locked - ink cartridge does not open.

    Windows XP Service Pak 3, HP 5510 Officejet, printer, USB connection.

    Won't let me open the ink cartridge door.  So, I can not install new ink cartridges.   It started about 3 weeks after I deleted some other software.   When I touch the door to open it, I get this flashing Error Message - "Door open, door close print cartridge."   (but door is not open, it is locked closed).   .   Printer will print documents correct, my problem is that I can't load new ink cartridges.  I could probably force and break on it to open it, but am afraid my printer does not work after that.  I love it and want to continue using it.

    Three times, on different occasions, I crossed the steps on your website to reset the printer.  They did not solve it.  I opened the back of the printer and looked for any paper jams and tips or debri.   I took can air and exploded all over where I could, but nothing came out.  I don't have a paper jam, when this started.

    Is there a code pin or something to get out, the door somewhere?

    If I force rotating door and breaks, the printer works?

    Problem started on December 14, 2010.

    Thank you

    Hello Oldlady10,

    The 5510 JO has a Center door that goes through the top on both sides. It is possible that the door warped a bit in the middle and create a barrier that will not the door opens without a lot of strength.

    Solution: Hold the door with both hands as you open the door, then take both thumbs and press down on the top of the door to repel the distorted area and then lift the pen access door.

  • HP all-in-one with the ink cartridges printheads does anyone know?

    I was wondering if all are made that way today. I'm not going Canon, Lexmark or Brother.

    I need a new MFP/all-in-one because Kodak sells more of their ink anywhere, nor any that's it fill here. I hardly ever print, and when I do, it's usually just copy something. (So my chances of having a dry ink is very, very, very high).

    If anyone can recommend a good laser/copier printer which is wireless and cheap replace toner, who would also be nice. I was watching the M1217nfw as such, but Toner 69 USD replacements are a little high in price for me.

    I'm not good to fill my own of toner or ink, so please do not suggest that.


    You are right. The cartridge # 61 has a built-in print head.

    For the MFC that you inquired, click here to have the look of MFC that could interest you.

  • How to install a scanner HP psc 2410 Photosmart all-in-one without a disc, please?

    The printer works fine but the scanner does not appear to be connected.


    the above link has information on your printer model HP psc 2410 Photosmart

    not to mention that other information to download from the link above and read the manual for it

    " How
    Improve your performance of product´s with details on how to use and maintain.

    Solve a problem

    Having a problem with your product? Find your solution here
    Download your product documentation and user guides
  • E all-in-one HP 3520, ink cartridges are full but are only printing header and footer in blue?

    performed a test page to the printer is only printing in blue ink. printer is running on Windows 8, please let know us if I need to re install or download updates

    Hi Colleen48,

    I see that you are having problems with your printer.  I have a few questions.

    When you print the test page only blue ink prints?

    When you print only blue ink is printing?

  • Photosmart all-in-one HP C4480: printer will not print. Incompatible ink cartridges

    My printer has suddenly stopped working, of course, comes "incompatible cartridge". For the next two weeks, I tried everything I know and everything that I could find (even the Forum Support HP's. I received a response from you, but it was a response to a problem that I didn't ask) now I'm in the never never land. This is the third set of cartridges that I have tried. They are all HP cartridges.  My computer is s3700f Slim line, my printer HP Photosmart all-in-one, C4480.     Thank you for any information you can help me on this aggravating problem.         Meiko

    Hello Meiko,

    Welcome to the HP Forums.

    I see that you have a problem with incompatible ink cartridges.

    Please click on the link following which treats a 'cartridge problem', "Incompatible cartridge" or "Cartridge missing or corrupted" Message is displayed on the computer or the printer control panel.

    If troubleshooting doesn't help not solve your problem, then I would say call the HP Technical Support to see all the other possibilities for you. If you call in North America, the number is 1-800-474-6836 for all other regions: click here.

    Thanks for your time.

  • Photosmart all-in-one wireless B109n - problem with detection of the cartridges

    I just bought a Photosmart all-in-one wireless B109n. implementation proceeded without problems (including printing test photo).

    When I tried to use it later, he said that the cartridges were not detected.
    Strange thing is that when I take one of 4 cartridges, it says that one is missing. After you have added the last of them, he says that none of them are detected.

    Also, I need to re - enter the language and area whenever I turn it on. As if it's reset instead of make a cut...

    How this can be solved?

    Back to the store where I got it.

    They saw the same thing I had met and gave me a new without much fuzz

    The new works very well

  • Photosmart C7280 all-in-one printer error ink system failure 0xc18a0001

    Photosmart C7280 all-in-one printer error ink system failure 0xc18a0001

    How can I solve this problem?

    Other suggestions for this problem has not worked for me, but the info at this link on how to reset the computer worked! I thought I was headed to the store to buy a new printer, but this fixed.

  • Photosmart all in one C5180 will print not black, computer laptop satellite L775D-S7132, Windows 7

    Photosmart C5180 all-in-one

    New ink installed all the cartridges.

    Printer does not print black.

    What should we do?

    There is a document with steps to help solve when there is a print quality problem in a Photosmart C5180. The document can be accessed here.

  • Failed to get printer hp psc 2410 photosmart all-in-one to print in color

    I have a hp PSC 2410 photosmart all-in-one printer. I use it on a system windows xp, 32 bit.

    I went to make a copy in color on the printer and it gave an error on the black cartridge by saying that she does not recognize.  Had not changed or replaced the cartridges they were half full.  I tried to go out and reinsert the cartridge, but it did not work.

    I replaced it with a new one.  Error disappeared, but it now only prints in black and prints any color at all.

    Replaced the (full) cartridges with new ones, aligned and clean the printer started it twice, without change.

    Close the pritnter and computer, did it again, same results.

    Uninstalled and installed printer and software, same result.

    What could have happened?  Behaves as if it doesn't have a color cartridge.

    Here is a document for your printer who carry on Matt, missing or faded colours. This document starts and you then click on other links to documents based on your results from the troubleshooting performed. Stay with him and he will lead you to how to clean contacts and how to read the diagnostic report, once it prints.  I think that some steps are buried, so here a link to assess the self-test. Finally, here's a direct link to fix bad test models in the self-test report. I hope this helps.

  • Photosmart all-in-One b210a: Black is not printing

    Hello world
    I have a problem with my printer, a Photosmart all-in-One b210a, connected wireless to my network. The problem occurs when printing: it seems that the printer doesn't print anything that uses the color black or black color itself.
    I tried to clean the print head and it only prints the other colors (one line). I tried also to change the ink cartridge, but nothing to do; I tried to align the cartridges aaaand it is said that the alignment is not (it only printed the blue lines) and everything in the Tools menu, but not reset the configuration.

    I also tried to print 10 Windows and OS X (a color and a black and white document). The same result at a time when black and white document printing: not black.

    Any ideas? Thank you.


    Hi @AlexandrCerutti,

    Welcome to the Forums of HP Support!

    I understand you are having print quality problems on your HP Photosmart Wireless e-All-in-one printer - B210a

    Printer. I would be glad to help and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

    Looks like you did most of the resolution of the problems already. The print head is probably clogged or will need to be replaced.

    NOTE: I would be cleaning several times to try to resolve the problem with the print head.

    Please confirm that you have tried the steps in this guide: HP Photosmart Plus B210 printer - color or black ink printing not.

    If the problem persists, the print head should be cleaned.

    Check the status of print head warranty:
    If you have a faulty cartridge or print head, it might be under warranty. To check the warranty on your ink supplies, go to, select your country/region, and then review the information of limited warranty for your supplies.

    Printhead replacement games are available from HP customer or authorized service providers assistance.
    ATTENTION: Wait until you have a new available print head Assembly before you remove the ink cartridges. Do not leave the ink cartridges out of the printer longer than 30 minutes. Can result in damage to the printer and ink cartridges.

    If the printer is out of warranty, you can try the procedure in the video below. Please use at your own discretion.

    Video: Manually clean the print head on the HP Officejet 6500 printer

  • HP PSC 2410 Photosmart all-in-one printer SLOW printing

    All of a sudden my HP PSC 2410 Photosmart all-in-one printer has started printing very, very, very slowly. If at all. It took almost 30 minutes (1/2 hour) to print only 1 page word document. I am on Windows 7 OS.

    Dialogue problems says everything is fine. An attempt to print a test page was even worse. He printed only the top 1/4 of the race and that it was illegible.

    I ran CrapCleaner, Norton full scan and I was able to print for about a day before the problem returns.


    Hey Rainbow7000,

    I also had problems with copy. I noticed that the missing parts were color text or photos. There was no indication that the Tricolor cartridge was low or empty, but I replaced it in any case and VOILA... print is returned to normal and fine everyting.

    I would have thought there would be some am indicator when the cartridge is low, but it was not.

    Thanks anyway.


  • Photosmart all-in - One 7520: new driver for Mac El Capitan in a 7520

    I installed my OS from Mac to El Capitan (10,11) 2 days.

    Have the camera HP Photosmart all-in-One 7520.  The printer driver will only up to Mountain Lion (10.6).  The printer works, but the scanner does not work.

    I had Geek Squad go through everything on computer, looking for latest info on your site, etc.  Conclusion: Need new driver for the scanner compatible with El Capitan.

    Is a new driver in preparation?  I would like to know as soon as it is available, because I scan a lot of information every week.

    Thank you.

    Hi @DStrick,

    Glad to see that you are using the HP forums, this is a great question other customers might wonder about too! I can help you get the required software for your 7520 for use with El Capitan! Once solve us the problem, please state the position which I accept as a Solution to help others find the answer to your question!

    This download package contains the complete software solution for Mac OS X El Capitan including all drivers and software needed: file name: HP-inkjet ink-SW-OSX - Mavericks_v12.34.44.dmg

    This software has been updated 1 October 2015 and can be found here: software and driver downloads for the Photosmart 7520

    Please let me know if this actually solves the problem, or if you need assistance. Thank you.

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