OfficeJet Pro 8210: network capabilities are not available.

Hi, I have been setting up the printer above but I need to put in place on a network. I don't have the network option as it says "network capabilities are not available. When I print the network configuration page, it says network capacities have been disabled when the device has been implemented. I did not disable anything. The user manual says to use the display and move to restore the configuration - tools. I don't have an option to restore the screen of the printer. Please can you help me to reset the printer to factory settings. I'm a COMPUTER tech so don't know what I'm doing.

Kind regards

CMS

Hi @CMS61,

Welcome to the HP Forums! It is a wonderful location to converse with the community, get help and find resolutions. I understand that you don't have the network option on your printer as it says "network capabilities are not available. I'll be happy to help you in this regard. Great job, looking for user manual for the printer. It's always a privilege to work with a COMPUTER technician like you.

However, to answer your question about resetting the default printer, it is possible by accessing the menu before display.

  • Turn your printer off.
  • Wait 10 seconds before you turn it back on again.
  • Just as the printer is turned on, press the back (arrow) button on the front panel of the printer "4 times."
  • If you do it right, the support menu should appear.

Menu Access resets

There are several options in the Help menu. To access the menu resets all what you need to do is navigate to the right until you find the menu "resets". Under Reset menu, you will find the three different types of resets, reset partial, semi full reset and reset complete. Select the appropriate type of reset you need, and your printer should reset itself.

The partial reset

Delivery to zero partial just updates the printer and erases the memory of the printer useless. This type of reset fixes minor printing problems like slow printing cartridge errors, etc...

The semi-complete reset

The semi Full Reset is the most useful type of reset. However, this clears all the custom of your printer settings and returns it to its default factory settings. Use this reset if the partial reset does not solve the problem.

Please do not perform a full reset.

It will be useful to visit these links.

Link to perform a reset:

http://support.HP.com/emea_middle_east-en/product/HP-OfficeJet-Pro-8210-Printer-series/7902063/model/7902064/document/c05225613/

Link to troubleshooting of the printer:

http://support.HP.com/za-en/product/HP-OfficeJet-Pro-8210-Printer-series/7902063/troubleshooting

Thanks for reaching out. Please let me know if this helps in Mark this message as 'Accept as Solution'. If you need help, let me know and I will gladly make all that I can to help. If you want to say 'Thank you' for my efforts help, click on the "Thumbs Up" button to give me a Kudos.

Tags: HP Printers

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