OfficeJet Pro 8600: Damaged ink cartridge message

"" After the release of a paper jam, I have received messages to replace the ink - black, magenta, yellow - cartridges (which I did), then received message that the black cartridge "appears to be damaged"-it's genuine HP and straight out of the box. The level of the yellow cartridge is recognized by my computer but the magenta watch low (despite being also authentic HP, straight out of the box). I'm suspicious that the problem is with your printer, not the cartridges - ideas?

Dear AndyR53,

Please follow the steps in this document:

http://support.HP.com/us-en/product/HP-OfficeJet-Pro-8600-e-all-in-one-printer-series---N9/4322914/model/4323658/document/c02919248/

I hope you find it useful.

Greetings.

* I am not an employee of HP, my work is voluntary.

If this answer was helpful and clarify or solve your problem, please mark the topic as resolved and click on my next star to indicate a kudo, thank you.

Tags: HP Printers

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