OfficeJet Pro 8500: new ink cartridges does not

I have a HP Officejet Pro 8500.  It's probably 2 or 3 years.  He says not what 8500, but I think it was
a diagnosis 'as model A909a.  My level of printing showed that the black ink cartridge must be replaced.  I knew too because what should have been print black was printing a red light faded.  I replaced the black cartridge with a HP product, but it is always print red and get more faded.  Any ideas what could be the problem?  Thank you!

UPDATE!  Good news!  Somehow I discovered that I needed to update the software. I think it could have been through the option "Scan Doctor".  When I tried to install the software on your computer it wouldn't.  But I went directly to the HP software download site, informed my hardware information and that worked!  I downloaded and installed the updated software and that fixed my problem of black ink cartridge.  I'm so happy and proud of myself!

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Tags: HP Printers

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