OfficeJet Pro K550 dtn won't recognize auto-duplex no unit plus

I have been using this printer at work for a few years now, and everything that has happened ok (except for the very very annoying problems power almost constantly). But lately, he ceased to recognize the auto-recto-sided unit is installed and will be the only impression 2 faces manually. This causes a lot of paper wasted because he does NOT do well at ALL. It's my printer automatic two-sided only in the office which is fast and uses large amounts of ink. I've recently updated my work computer to Windows Vista 64-bit. I do not remember if I have whatever it is printed with the success of the machine automatic double-sided on Vista, but I'll test this on a XP machine to see. I tried to remove the device automatic double-sided and put it to, turn on/off the printer, unplug and re - connect the USB cable, try different types of document, nothing helps. I also tried to check the device settings in the printer properties, there is no option to use the device automatic double-sided or market. Allow manual two-sided printing is available only related duplex option and it is enabled. Auto-recto-back does not work if I disable either (so I have just no double-sided printing option!). I hope someone can help with this, I have a large volume of documents recto / verso I need to print quickly and it will be a significant waste if I use this printer + duplex printing manual (because of flow problems) or if I have to use one of my other printers (not fast and use more ink).

It is possible that some physical damage could occur to the duplex unit when you cleared the jam. Remove the duplexer and search for a contact metal / electric on the side left (same side as the ink cartridges) of the unit. There should be a contact that he who touches a point of electric contact inside the printer. If this contact is bent or broken, the printer does not recognize the duplex unit. If it looks correct, carefully handed the duplexer into the printer, make sure of course that's good side up with the contact on the side of handwriting, until it snaps. This link shows the duplex unit basic orientation: http://support.hp.com/us-en/document/c00492277

Another document that can help with the settings for the switch filter can be found here: http://support.hp.com/us-en/document/c00492310

I hope this helps.

Tags: HP Printers

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