OfficeJet Pro X476dn: Officejet Pro X476dn scanning to E-mail - error

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• OfficeJet pro 8610: scan to E-mail setup difficulties om officejet pro 8610

  Try to configure my gmail address to use for this purpose. Ive tried it directly through the wizard in the HP software, as well as through the IP address of the printer. error is the same as others in the forum... "" ERROR: username or password is incorrect '. "  I'm positive, these items are correct, and im using google suggest smtp.gmail.com on ssl port 465.

  I CAN print wirelessly from pc, print from iphone and android, scanning to the shared network folder.   Can't seem to understand this. have tried several times and several sources. Thanks in advance for any help. I have 3 pro surface win 8.1

  Hello
  Gmail recently changed several security options that can block the printer to connect to their servers.
  
  First, open the following link and ensure that you are connected to the same account that you define for the printer.
  https://myaccount.Google.com/
  
  Within the signature in section check that '2-step audit' is defined as 'Off', so make sure that 'Access to less secure applications' is defined as 'Authorized', otherwise, the verification fails.
  
  Within the activity recent section click on "Devices", if you see a blocked the connection attempt (it will be highlighted in red) click Yes, and then follow the steps in allowing access for insecure applications...
  
  Once you are running a test for the outgoing user profile and check if the problem resolved.

  If you are still having trouble, make sure you use the correct connection to Gmail as follows details:

  SMTP server: smtp.gmail.com

  Porrt: 465

  Required SSL: checked

  Login required: checked

  User: gmail full email address

  And your gmail password
  
  Kind regards
  Shlomi

• "Scan To E-mail" configuration on HP Officejet Pro 8600 more N911g

  It's the same problem reported by several other users of this forum to which no solution has been provided.
  
  I was not successful to set up the scan e-mail option for a HP Officejet Pro 8600 more N911g bought 12 August 2012 and using CLP1CN1150CR firmware.
  
  I'm trying to do through the interface of the Web server built into the printer from an iMac running Mac OS X 10.6.8 and the 5.8.0 HP utility.  More specifically the page under 'outgoing Scan-> Scan to E-mail-> e-mail profiles.
  
  I tried 2 SMTP from different servers, each one works well to send the email from the computer: Apple iCloud mail service (formerly Mobile Me, formerly known as.) Mac) and AT & T Net messaging service.  I checked the server name, port number, and authentication login and password were all correct.
  
  When scanning to email serves as the printer, I get an error message: unable to connect to the server.  Check the address and the name of the server.
  
  During a test of the computer when configuring a profile of outgoing mail, I get an error message: the device was unable to send the test e-mail message. (EmailAccounts-timeout).
  
  When I try to configure the page under "Settings-> E-mail Alerts-> mail server" and use exactly the same values as those in the e-mail profile out above, registration and Test option fails with an error message: the device was unable to send the test e-mail message.
  
  Oddly enough, I am able to use the client to the computer with the option scan to the computer-> e-mail in PDF format or by e-mail in JPEG format.  With this option, the file is scanned and added as an attachment to an e-mail message from the Mail in Mac OS X client.  The e-mail message is sent via SMTP server even when I press the button send.
  
  All the error messages seem to indicate that the client software of electronic mail of the printer is unable to establish a connection to the SMTP server.  However, it is unclear what configuration setting is one that could be the cause of the problem.

  After further research, I noticed that there is another default possible values of port Simple Mail Transfer Protocol (SMTP):

  • Port 25 is the standard SMTP port number.
  • Port 465 is the number of SMTP over SSL, Secure SMTP (SSMTP) port.
  • Port 587 corresponds to the port number dedicated for a presentation Mail (MSA) Agent that uses a variant of SMTP, as specified in RFC 6409, which requires that clients are authorized and authenticated to use the filing of mail service.

• HP Officejet Pro 8600 scans appear in white

  Hello

  My HP Officejet Pro 8600 scan correctly, either from the document feeder or the dish. The scans appear almost totally blank, although some weak contours are barely visible along the top. Two computers use the scanner (Mac OS X 10.6.8 and 10.7.5) and both have the same problem. Any suggestion would be great!

  Hi ABverr,

  A hard reset can solve this problem.  To do this, unplug the power cord at the back of the printer when the printer is still on.  Unplug the other end of the power cord.  After 60 seconds, plug it directly into a wall outlet, and then plug it into the back of the printer.  Try a scan.

  If this does not help, I linked a document with measures to correct the problems of quality of scanning.  Click here

  If the problems persist, you can download and run printing HP and doctor Scan.  Click here  Let me know the results.

  Good luck!

• OfficeJet Pro 8600 Premiun: deleting e-mail in scanning to e-mail option

  My scan-to-email address book is full. I need to remove the address that I no longer use. I have not found the option to do so. Any help would be greatly appreciated. Thank you

  Hello @ImaTazzie73 ,

  I understand that you have difficulties to change the address book for your Officejet Pro 8600 Premium.

  I want to help you with this.

  He says that your operating system is windows 7. On your desktop, you should have an icon that looks like your printer.

  It should be named HP Officejet pro 8600.

  If you double-click on this it should open the Printer Wizard.

  Here there is another icon, you can click to scan to e-mail.

  It should open a tool that will allow you to edit the address book.

  Another option is as follows.

  Tap the wireless on your printer and note the IP address.

  Using Chrome or another favorite browser, type the IP address in the URL bar.

  This should take you printers EWS (built-in web server)

  Select the tab labeled scan.

  You should now see where you can edit or change your address book.

  I hope this helps you. Let me know if you would like more details, and I dwell.

• HP Officejet pro 8620: Scan To Email does not work

  I have an Officejet pro 8620. I've set up parameters which allow to scan to an email address. In the end, it is said that all the settings are OK, but when I scan a document, I am not getting any email.

  What's wrong?

  Hey @jakobius,

  I understand that you have some problems with the scan to E-mail on your Officejet Pro 8620 e-all-in-one printer. I can help you with that.

  Usually, if you have entered your information on scan and she has accepted the information but refuses to analyze, it means that your server information sent e-mail saying that the information was correct, then in fact, something isn't. I suggest try to re-enter your server information, but try different ports instead.

  Please let me know if you have any other questions. If not, have a great day!

  If this solves your problem, then please help others find this post by clicking on accept as Solution on my post.

  If you appreciate my help, so please let others know by clicking on the icon below my post thumbs up.

• HP OfficeJet Pro 6830 - scan to network?

  Hello

  Anyone know if it is possible to set up scan to network folder/path directly using the Officejet Pro 6830? The option does not appear on the printer control panel and requires the computer to be turned on in order and this option for the analysis to cross successfully.

  If not, are there plans to add this feature in a new version of s/w?

  Thank you

  Breleur

  HI Sylvain,.

  The model HP Offiecjet 6830 Pro does not support scanning to a network shared folder.

  For series Officejet Pro 8600 Officejet series manages this type of functionality, not the 6800 series.

  I highly doubt such a feature will become supported in the future...

  You can check the scanning to E-mail option of the printer, such only require the printer to connect to the network and need not the PC can be powered on:

  http://support.HP.com/us-en/document/c04310033

  Shlomi

• Set up the scan to E-mail for Officejet Pro 8600

  I'm trying to set up the scan to E-mail for an Officejet Pro 8600. In SAP, I configured the mail server correctly (received confirmation by e-mail). In other posts I found that I need to put in place the profile of outgoing e-mail through the tab on the built-in Web server, but it is not option, nor is it a deposit Email section.

  Also, when I use the HP (on Mac OS Lion) utility and click on the Scan to e-mail setting, I get the Scan start setting Email button. This brings me to the SAP, but the page does not load correctly: there is no instruction whatsoever.

  Someone at - it no clues?

  Ignore that - I realized that the 8600 Pro does not support this feature... only the 8600 ProPlus made.

• Re: HP officejet pro 8600 N911n, scan to E-mail: server failure.

  Have had this printer for a couple of years and scan to send an email worked perfectly with Gmail accounts until a few weeks before, then just stopped.

  I tried multiple e-mail accounts with their appropriate smtp servers inculding gmail, yahoo, outlook and 2 areas of private messaging. I confirmed that smtp servers and settings I have for each of the accounts is correct by settign accounts to send email thunderbird and all send with smtp servers, so this is definitely a problem for which something has changed with the printer as it used to work great. The printer is currently running firmware CKP5CN1545AR that she claims is ongoing.

  Please indicate how to solve this problem I used for scanning to e-mail several times a week

  Thank you

  Keith

  Hello @kkron, hope you are well!
  
  Welcome to the HP Forum! It is a wonderful location to converse with the community, get help and advice.

  I understand that you are having problems when using e-mail scanning function. I would like to help.
  We will first try to assign a manual DNS server that seems to do the trick, most of the time. Follow the steps below:

  • First of all, make sure that the printer firmware is up-to-date. If you are unsure, go to http://hp.care/2e12HCp and install the firmware.
  • Get the IP address of the printer, you can touch the 'Wireless' icon on the Control Panel printer to get the IP address.
  • Type the IP address in your web browser to get the EWS page on your computer printer.
  • Go to the 'Network' tab - click on "wireless (802.11), and then click «network address (IPv4)»»
  • Click on the box that says "Manual IP", then click "Propose an IP address manually" to give an IP address manually to your printer.
  • Click on the radio button that says 'Manual of the DNS server' and under manual type favorite 8.8.8.8 and manual replacement enter 8.8.4.4 (it is Google's DNS server address)

  Now try to scan to e-mail / web services. If the problem persists, please go through http://hp.care/2e0ZCCy and make sure that all settings are correct. If necessary, try to create a new account by following the instructions.

  Let me know if that solves the problem, or if you need assistance

  See you soon

  Please click on 'acceptable' on the post that solves your problem to help others to find the solution. To show gratitude for my help, please click the 'Thumbs Up icon' below!

• HP Officejet Pro 8715: Scan to email does not work

  Hello

  I tried to set up the scan to e-mail function on my new printer with no luck.

  Currently, the printer can scan to my computer, but not e-mail.

  I have entered the following information on the built-in web server page:

  Default to: [email protected]

  Name of the default display: xxxx

  SMTP server: smtp.live.com

  SMTP port: 25

  Always use a secure connection SSL/TLS (verified)

  Validate the certificate of the server (checked)

  The maximum size of the E-mail: unlimited

  Server requires authentication (verified)

  User name [email protected]

  Password: password for hotmail account

  I enter a different email address to analyze and test and I get an error message saying

  "The printer cannot connect to the remote destination. "Check your configurations, and then try again.

  I tried to enter SMTP Port 465 and received the same error message

  Help, please!

  Thank you

  Hello

  Try to set as follows and let me know the resutls:

  Default to: [email protected]

  Name of the default display: xxxx

  SMTP server: smtp - mail.outlook.com

  SMTP port: 587

  Always use a secure connection SSL/TLS (checked)

  Validate the certificate of the server (not controlled)

  The maximum size of the E-mail: unlimited

  Server requires authentication (verified)

  User name [email protected]

  Password: password for hotmail account

  If you are having trouble using this configuration, please let me know the exact error provided following the configuration test.

  Shlomi

• OfficeJet pro 8610: printing problem mac Mail 8610

  Cannot configure the scan to e-mail. Installed the most recent driver. MacBook pro, OS X10.10.Scan compatible laptop. The data entered in s-t-e even with regard to the email (Comcast) which is working, checked with Comcast. Test shows constantly "Server unavailable".

  Even more bizarre! Open utility scanning HP, print selected to the computer icon. Printer and the computer detected. Message says print to work enablrdClosed window. Choosinf email icon print product previosly errors described.

  Use the printer screen chose scan to computer and after selecting my computer has been awarded an email in PDF menu. 3 pages scanned and when chose not more scans all 3 pages appeared in a single PDF document in an email ready to be sent. It seems that bugs are in the instructions, not the program.

  Len

• Pro Tips: Troubleshooting scan to E-mail questions in e-all-in-one printers and ePrint

  Hello e-all-in-one printer users,.

  If you're reading this, chances are you have a problem of webservices in your HP e-all-in-one printer. If you can not scan to e-mail, use ePrint, or get a code application, this post is for you.

  Many of later vintage (2010 and beyond) Photosmart, ENVY and Officejet series e-all-in-one printers share the same Web services and Wireless features. Within these series printer, you can enable wireless and Web services (ePrint, scan to e-mail, printable sheets) connectivity of the façade do their installation for use with Android, Windows, iOS, Macand Chrome OS much simpler than the old printer models. Of course, when things go wrong or there is confusion about the use of the printer and features such as printing and scanning to e-mail stop working, the correction of these problems is the same in most of the models.

  WebServices are not connected: what affects?

  When the webservices connectivity is lost ePrint, scan to e-mailand pads features will stop working. If you are just getting started with the installation of your printer, the inability to generate a code application (to add your connected HP printer or sign in to Instant ink) can be attributed to not being able to afford Web services. If you are affected by any of these questions, read on. I have some suggestions that might help.

  Ordinary remedies

  • Before set you Web services, make sure that your printer is connected to a network, either via an ethernet cable or Wirelessconnection. Print a report of Network Configuration of your printer front panel (usually this is located under Tools / reports) to confirm an active ethernet connection.
  • If you are connected wireless, touch the wireless icon printer . If you see as connected and there is an IP addresses starting with 192.168... or, 10 grand. If this isn't the case, run the Wireless Setup Wizard to connect you with your network name (SSID) and enter the password wireless you are prompted.
  • Ensure that the date and time your printer settings are correct. You can check and adjust this via the front panel of the printer in most cases and trivia: the printer Web server integrated.
  • Now, with network connectivity guaranteed webservices icon or (depending on model) and try to activate Web services.
  • If you have managed to connect and a leaflet printed, or at the very least, an [email protected] address is displayed on the front panel of the printer, perfect, Web services are now functional. This means that you can now ask your HP printer connected , or use one of the above characteristics *.

  Note that ePrint and scan to e-mail feature are addressed later in this post if you still need help with these functions.

  • If the webservices are always not, try your printer restore default*.

  * Note that this step resets the setting up your printer wireless, address ePrint and other custom print settings. If you have created a custom @hpeprint.com address that it will be permanently deleted. For more information on custom addresses ePrint, click here.

  Here's how:

  • The printer's front panel, press the Setup/key icon and then tap tools
  • Select Restore to factory settings
  • Note this new printer may contain this setting under the heading maintenance of the printer instead of tools.

  Then, to reconnect to your network (wired or wireless) and try to set a manual DNS:

  Make a note of the IP address of the printer.  Then, follow these steps to configure a manual DNS:

  • Enter the IP address in a web browser (Chrome, Firefox, Safari, Internet Explorer), and then press Enter to go directly to this page. This should take you to your built-in Web server (EWS) printer.
  • Click the network tab.
  • In the submenu on the left, click Networking.
  • Then click on the network (IP) address.
  • Click Manual DNS server.
  • DNS preferred as 8.8.8.8 manual entry
  • Auxiliary DNS server entry as 8.8.4.4
  • Click on apply to finalize this change.
  • Note that menu above EWS items can vary in overall models of printers. If you do not see the exact topics that I've listed here, the subtopic you should always appear on the Networking tab.

  Then, press the icon of Webservices or and reactivate your webservices (required for scanning to E-mail, ePrint , and other functions).

  Then, if a scan to e-mail question has led you to this position, tap the scan icon and enter the email address that you want to scan to.  Then, recover the PIN code that you should automatically receive by e-mail and complete your scan to E-mail setup by entering this PIN code in your printer.  Ideally, if you are able to get this good service will be fully functional.

  Alternatively, if ePrint is your main problem and all the above (except for scanning to E-mail steps) suggestions worked, try emailing your printer a print job. If it prints correctly, ePrint is back online. If you are a user of HP ePrint app, the app did automatically detect your printer? If not, go to the application settings and manually add your printer to the app using either ask you code or IP address of the printer. Finally, if you're a printable, user use your favorite applications on the front panel of the printer, or via HP connected.

  There are advanced troubleshooting steps beyond what I posted here and you can find them in the Forum such as displayed by the employees, Experts and members of the community. Start with the basics and if you still can't not to take advantage of Web services from your printer don't be shy to reach out - HP Support Forum's is a great place to exchange ideas and help each other to get the most out of our products.

  Thank you for taking the time to read. If you have any questions or comments do not hesitate to answer.

  All the best,

  Greetings,

  All new users to check in this thread, the first and the main post is a practical resource for webservices connectivity solutions.

  Try all the steps to recommend, as appropriate - if you encounter any problems apart from this I'll be happy to help you.

  Kind regards

• 8600 pro Plus scanning for paper A4 on Mac

  8600 pro Plus scanning for paper A4 on Mac

  I'm unable to scan A4 paper on my device of 8600 by using the HP scanning Application. I have validated that I use the latest software/firmware.

  I can print on A4 paper just can't sweep.  Any help would be appreciated.

  Hi TLC20,

  Thank you for your answer! I was wondering if you are able to copy with A4 paper.

  In the meantime, try the following:

  Load A4 paper on the ADF clash.

  On a Mac, click the Apple icon, click System Preferences, click Print & Scan, select your printer in the list, click the scanning tab, then click on open Scanner.

  Make sure that the document feeder is selected not to dish. Then change the format of A4 paper.

  Hope this helps you and have a great day!

• The printer software e-all-in-one HP Officejet 4620 includes scan-to-searchable PDF function?

  The printer software e-all-in-one HP Officejet 4620 includes scan-to-searchable PDF function? If not, all printers HP still have this feature?

  Hello

  Please try the following alternative:

  http://www.PDFCore.com/p01_advancedpdfutilitiesfree/feature_09.html

  Kind regards.

• HP LaserJet Pro M127fn: Can not scan to e-mail.

  HP LaserJet PRO M127FN

  Hello

  as the topic says I have problem with my beloved printer...

  It is a product that I bought because the seller told me that it can scan without a PC. It's wery useful function so he convinced me to this purchase. But when I got home I was surprised wery when discovered lacks Scan to email in the menu structure.

  As the former owner of the brother device, I could download the firmware with the i - fax feature. He did well with brother to fill that empty space S2E.

  My question is - > don't have the device whose operation hidden somewhere or I can download the firmware to have?

  I would like to know if anyone of you has a solution to this problem.

  Hello @DRevan,

  Welcome to the Forums of HP's Support. I understand that you have a new printer Laserjet. I would like to respond to your analysis to the question by e-mail.

  The HP LaserJet Pro m127FN does not support scanning to e-mail.

  The HP LaserJet Pro m127FW supports scanning to e-mail.

  I don't think the seller you have lied. He was probably talking about the 127fw and accidentally sold you the 127dn instead. Or maybe did not know there was a difference between the two.

  Hope this helps you. If you have any other questions, feel free to ask.