OfficejetPro 6830: Officejet 6830: print jobs print but remain in the queue, must be deleted manually

I just installed a new 6830 of Officejet Pro on my home network - WIFI access.  I installed the driver on each of the two PC of Windows 7 x 64 using Setup.exe of the CD.  All work computers print is printed, but stays to work in the queue so the next task will not display until I manually remove the work with printers and devices-> 6830-> see whats printing.   The symptoms are the same on computer A and B.  I used the HP print and Scan doctor on computer.  He said he has made changes and I restarted.  There is no change in behavior.  I also deleted the driver on computer A and re-installed the software using the installation CD Setup.exe and rebooted.  No change.
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I've seen some similar complaints but many responses suggest cleaning registry system, Services, etc.  Given that the behavior is the same on each computer, I don't think it's a software system.  Each computer has a different story.
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Any help would be appreciated.

Solved by poster: I used the doctor on the other computer (B).  Yet once, I learned that the changes had been made and I rebooted.  Now when I print, the jobs leave the queue on both computers.  This seems a strange liitle that change from one of two computers that access the printer through WIFI would affect printing from the other computer.  But I am happy - I was about to send the printer back because I had just bought it.

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Summary: I followed the instructions for the 'doctor' in http://support.hp.com/us-en/document/c02205477.

Tags: HP Printers

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