Old computer crashed; Impossible to activate the product key on the new computer

I am a student at Sheridan College and received a product key to install Creative Cloud free. Creative cloud is already installed on an old computer that broke down; There is no way I can disconnect or uninstall creative cloud on the old computer. So I bought a new computer, but when you try to use the product key to activate one of the Cloud Creative applications, Creative Cloud tells me that the key has already been used. I don't know if there's a way to disconnect from creative cloud on the old computer. I don't know if I just e-mailed my product key Adobe, they can just activate creative cloud to me. Tell me if it would be useful to give here my product key. I use Windows 10. Thank you for your help.

You can try to contact Adobe support here:

https://helpx.Adobe.com/contact.html?step=CCSN_membership-account-payment_account-settings _stillNeedHelp

Tags: Adobe

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