On the website of the Wall Street Journal, I am not able to print to the print format. Never had a problem before with this.

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  Hi scooby65,

  Thank you for using the Microsoft Answers forums.
  a. do you receive any error messages?
  b. did you change to your computer recently?
   
  Try to temporarily disable all security software and check if it helps.

  For more information, visit the links below:
  http://Windows.Microsoft.com/en-us/Windows-Vista/turn-Windows-Firewall-on-or-off
  http://Windows.Microsoft.com/en-us/Windows7/disable-antivirus-software
   
  Also perform the following steps.
   
  Try these steps and check if this helped:
   
  1 left-click on start
  2 - right click on computer
  3. left-click on properties
  4 - left click on advanced system settings
  5 - running, click settings
  6. left click on the parameters of Performance data
  7 - click TURN DEP FOR ESSENTIAL WINDOWS PROGRAMS AND SETTINGS ONLY.
  8. click on apply and then OK.
   
  Alternatively, you can try to install in clean boot mode and check if that helps.
   
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  1. click on start, type msconfig in the search box and press ENTER.

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  2. in the general tab, click Selective startup.
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  4. click on the Services tab, select the hide all Microsoft Services check box, and then click Disable all.
  5. click on OK.
  6. When you are prompted, click on restart.

  http://support.microsoft.com/kb/331796 . In addition, see the section on how to restore your computer to a Normal startup mode.

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  Hope this information is useful.
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  Thank you, and in what concerns:
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  What version of Windows (XP Home, XP Pro, etc.) and service pack (none, 1, 2, 3) do you have?  Do right click my computer and select properties for info.

  Your printer is connected to your computer by USB, correct?

  When you installed the printer did you leave the printer NOT connected until you are prompted to connect by the installation software or did you first connect the printer to the computer and then install the software?

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  It's

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  ·          What browser do you use to connect to the Internet?

  The error may occur if the wrong printer is set as default, the printer driver printer is missing, or if there are conflicts in Device Manager.

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