One year membership CC has stopped working.

In November I bought a CC a year of membership, but he is now saying my trial ran out. I checked online and it says still I have a one year membership, I also checked my Bank and my monthly payment is yet to come.

I tried to uninstall and reinstall and stop my mac and go to the top. I don't have a serial number / I can't find a serial number anywhere, I don't know if this will fix my problem?

I hope someone can advise me on this issue

Thank you

Ruth

You must remove all entries. do not any adobe-related entries. These entries are responsible for this problem.

You may not be able to change the etc folder hosts file, so that you may need to move the file anywhere else and change.

Then replace the file to the folder etc. Once you have confirmed there is no entry of Adobe then launch your products and check.

Tags: Adobe

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