Optical drive on HP Pavilion Entertainment PC

I had this happen a few times and the first time my techie guru accompanied me through 'reset' the optical drive by pulling on the CD tray, but this time, which did not seem to work.  What else can I do to get the machine to 'read' photo CD?  Thank you - Janet McLaren [text removed for privacy]

Hi, Janet

First, try the automated Microsoft fixit on the links below.

Windows 7

Vista

Check if the drive works now.

If the drive does not, in the Start Menu, open Control Panel and click Device Manager.  Click to open the IDE ATA/ATAPI controllers.  Right-click on the first channel and select uninstall.  Do not delete if requested drivers.  When uninstalled repeat the process for each channel.  Also, if an ATA controller is listed, right click and uninstall it, once again is not removing the drivers if requested. Then, open the CD-ROM/DVD-ROM drives.  Right-click on the drive and choose uninstall.  Do not delete if requested drivers.

Restart the computer and let Windows reinstall devices.  Check the disc again.

If it still does not work, re-run the fixit automated Microsoft at the link below.

Windows 7

Vista

Then, in the Start Menu, open Control Panel and click Device Manager.  Click to open the CD/DVD-ROM drives.  Right-click on the drive and choose uninstall.  Do not delete if requested drivers.  When the device has been uninstalled click the icon 'Search for hardware changes' (usually just below help in the toolbar).  Let windows reinstall the disc and see if it works now.

Best wishes

DP - K

Tags: Notebooks

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