Optical readers cannot read disks
RealPlayer uninstalled from the computer from HP Desktop running XP Home Ed SP3, now the DVD and CD - RW, both fail to play any type of media. Tried MSFixit program, uninstalling and reinstalling readers, up-to-date drivers, starting in safe mode, uninstall and reinstall Media Player, restoration of the system (who kept failing) and finally total system disk recovery system. Nothing has worked. Any idea? System shows the discs as installed and working properly. Readers appear in MY COMPUTER but keep asking for disc that will be inserted when opening.
Hi RobertW1953,
1. What is the exact error message that you receive?
2. what happens when you insert a disc in the drive?
3. What is the number of brand and CD\DVD drive model?
Check and make sure that the reader has an assigned drive letter using disk management.
To open disk management
(a) from the start menu, click Run.
(b) in the Open box, type diskmgmt.msc, and then click OK.
How to change drive letter assignments in Windows XP
http://support.Microsoft.com/kb/307844
How to troubleshoot problems that occur when you copy data on a CD - R or CD - RW optical disc in Windows XP
http://support.Microsoft.com/kb/324129
Tags: Windows
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