HP CDDVDW TS - T633P SCSI CdRom - cannot read SOME DVD

PC is a Touchsmart 600-1000 t, Windows 7

DVD Player cannot read some DVD.  Completed all the 8 steps in "Drive cannot read disks (Windows 7)" on the HP site.  A ran HP "Hardware Diagnostic Tools" (linear CD search Test"and it passes on some DVDs and returns"No Media"on the other.)  Very old CD "Office for WIndows 95" and a few new DVDs (HP Officejet 6500 has more) past, but more brand new DVD and DVD written on the same computer is not detected.   Those who lack of DVD also will not autorun on my PC.  These same DVD which failed on my PC is read fine on my old Windows XP laptop.

Strongly suspect one slightly out of the drive of alignment that must be replaced.  Ideas before ordering a replacement?

Hello

Check the automatic run settings in the control panel. Ensure that the measures to be taken when optical media are inserted represent the media format type that you create.  You can check the box at the top to use AutoPlay for all media types, then select the action for the particular media format.  Be sure to save the changes.

You can also consider using Imgburn to read and write to check some media to see if you actually have some hardware issues. ImgBurn will also appear to what types of media are acceptable for the optical drive.

It is also possible that the media you use is of a lower quality.  I prefer the Verbatim. It cost more but I've never had a problem with Verbatim.

If your PC is under warranty then contact HP support. HP support number is 800-474-6836 or 800-HPINVENT or online here.

Tags: HP Desktops

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