Options in MX700 keys

Dear community,

I have a guy on the options available for cisco MX700 keys... We bought a MX700 codec, but the second screen do not work... ! When I go through the option keys intalled, it showed resolution Premium and natural presenter only... Is mi... We need buy a dual display option key to use the second sreen?

On the other side, this end point have two cameras but only work correctly. The diagnosis shows that the camera is not detected...  Need a few other key option for camera?

Thanks for your comments.

What about the King

You don't need to buy the license option dual display for MX700 because it is integrated into the device aboard the codec. Normally it will not show on installed options because it is a standard feature for MX700 and MX800.

What do you mean by ' the second monitor do not work? Do you mean no output (wallpaper) screen during the day before? No power? During the active call what you see on the second monitor?

What are the steps and procedures you already carried out to solve the problem?

The problem may come from the cable connections on the the second screen (right monitor). Check if the cables are correctly connected according to the installation guide. Refer to step 14 "connect the cables on monitor right and injector PoE" in the title of page 18.

http://www.Cisco.com/c/dam/en/us/TD/docs/Telepresence/endpoint/MX-series/installation_guide/MX700-DualCam-Floorstand-installation-sheet.PDF

Also for the camera, no need to option no additional keys for you will activate the second camera. Possibilities would be bad wiring and loose cable connections. Make sure that the cables are connected properly on ports that are appropriate in accordance with the installation guide. Refer to step 16 "cables to Connect camera' to the title on page 21.

Also, reset the cable connections (unplug and reconnect) on the codec and likely to be untied and disconnected during transportation and installation of the unit. Restart the codec.

Kind regards

Acevirgil

Tags: Cisco Support

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