order cancelled - Dell did not warn me - is a way of doing business?

I placed an order three days ago.  I got an email saying that the command has been received, with specific order in the email details (type laptop, processor, memory, etc.).  The order was definitely was received by Dell, since details of the system in the email.  But I never received a confirmation e-mail.

I spent * a lot * of time on the phone today, talk to 'support' staff, who told me that the order has been "lost" or "cancelled", or that there was "a problem."  (Yes - they really said that!)  Is it a software company?)  They balance me to place the order again, but there is no documentation that the order was cancelled in fact.  This is all very frustrating.

Is a Dell computer company?  Dell wants to sell computers to individuals?  I ordered several Dell computers in the past, both for home and for the institutions, and I've never run into that.  How can an order simply disappear?  How a Dell employee can cancel an order without notice to the customer?  Is there a phone number to talk to someone who can answer questions and not only give formulas answers?

Hi Frank_01602,

Thanks for posting.

My apologies for your experience of the command.  If you wish for me to look into this, please contact me privately and include your account and order information.  Thank you.

Kind regards
Robert

Tags: Dell Products

Similar Questions

  • I just installed Windows 7 on a PC that I just built. Being new to Windows 7 I started to play around him and did not find any games at all. Does anyone know how to fix this?

    I just installed Windows 7 on a PC that I just built.  Being new to Windows 7 I started to play around him and did not find any games at all.  Does anyone know how to fix this?

    Salvation Ita; tribal

    Congratulations on a newly built Windows 7 computer. Selected games may not be that is the reason why you are unable to find all the games on the computer.

    Follow the steps to turn on the games feature.

    1. click on start.
    2. type optionalfeatures.exe in start search.
    3. place a checkmark for the games.
    4. click on OK.

    After the computer has been restarted, check if you can play games on your computer.

    See the article: features on or off Windows activate: http://windows.microsoft.com/en-US/windows7/Turn-Windows-features-on-or-off

    Thank you, and in what concerns:
    Swathi B - Microsoft technical support.

    Visit our Microsoft answers Feedback Forum and tell us what you think.

  • "The remote procedure call failed and did not execute." Tried many things, still does not work

    Hello, whenever I try to open a file, the message "the remote procedure call failed and did not execute" appears. I checked that "Remote Procedure Call" began and is on automatic, as well as the RPC Locator is the manual value. I also ran a full system scan of my Norton Antivirus, which picked up nothing.  Can someone please?

    Hello

    You can try to change RPC Locator auto and see if that fixes the problem?

    I recommend that you only perform a scan with the auditor of the filesystem, which will scan your system for missing/corrupted or damaged files and will try to correct them.

    How to run the System File Checker

    http://www.SevenForums.com/tutorials/1538-SFC-SCANNOW-Command-System-File-Checker.html

    Also, you can run the check disk to find bad sectors that may be present on your system.

    Check your hard drive for errors

    http://Windows.Microsoft.com/en-us/Windows-Vista/check-your-hard-disk-for-errors

    Thank you

    Legaede

  • HP Envy 4500: HP Envy 4500 did not warn me that he was out of ink--just print a blank page.

    My Envy 4500 printer showed black ink low level but still little available.  When I tried to print, just a blank page was produced.  This model tell you not that the ink is out?

    Hey @timmerhyll,

    Welcome to the Forums of HP Support! I hope you enjoy your stay here.

    I understand that you have a cartridge in your desire 4500 e - all - in - one printer that is low on ink, but has stopped printing. This printer will display a warning when the cartridge is low on ink, but continues to print if there is an entry ink in the cartridges or not. Most likely, the cartridge is empty, but this document gives an overview of the steps to fix the poor troubleshooting print quality. If this document does not allow the cartridge print cartridge then would need to be replaced.

    Please let me know if this resolves your problems or if you have any other questions. Otherwise, have a wonderful evening!

    If this solves your problem then please help others to find this post by clicking on accept as Solution on my post.

    If you appreciate my help so please let others know by clicking on the icon below my post thumbs up.

  • I just got a computer g60 hp laptop with windows 7 and I can not star wars Knights of the old Republic 2 to work on this, I have tried everything, I saw that you answered someones question similar on this problem, but the answer did not help me

    When I start to play my game, it loads well, and it allows me to start a new game and customize a character and then I press start and it goes through the opening of star wars and then video when that ends, and is about to go to the actual gameplay it stops working, all it say is that the program has stopped working and stops , now as I said this very similar problem replied Web site someoones and you told them update their display driver that I tried and it still doesn't work, my graphics card is a mobile Intel (r) 4 series express chipset family, if this is useful, I also used the xp compatibility mode but that did not work either

    Andrew,
    KotOR II does not have to be compatible with Windows 7.  I suggest contacting the manufacturer of game and see if they have a patch or a patch for this game. Mike - Engineer Support Microsoft Answers
    Visit our Microsoft answers feedback Forum and let us know what you think.

  • Yesterday, I received a bill that I can not open to creative cloud that I did not order and you do not need.  How to cancel the invoice?

    Yesterday, I received a bill that I can not open to creative cloud that I did not order and you do not need. How to cancel the invoice?

    Cancel see answer #1 in https://forums.adobe.com/thread/2023066 - includes a link to Chat from Monday to Friday

  • (Redirected) Dell XPS 15 4 k display order cancelled by Dell?

    On 4 February, I ordered a Dell XPS 15 with 4K display, their configuration more expensive and had a Feb. 25 date.

    Every day, I check my status of order, to see if there is no change. and last night when I did I noticed that my order has been cancelled.  I didn't cancel it, so this morning, after an hour and a half on the phone I know that Dell cancelled my order because of the incorrect system configuration.

    When the representative the customer Dell told me this, I told myself; Hmmm, maybe it's a blessing in disguise and I will get a faster processor, or better video card... while I stayed on hold when you rep the new correct configuration set up all kinds of visions of faster systems has crossed my mind...

    Then the rep comes back and lists the new configuration...  Dell XPS 15 basis, CPU Intel, 16 GB RAM, SSD 512 GB, etc etc...  I watch my old configuration and there is NO CHANGE!

    I asked the Rep, Wow; Wait a second, you listed the same configuration I initially ordered... what gives?  The answer that gave me is that the old configuration had different components... I asked who is different and we cannot give an answer.

    In addition, the new delivery date is March 10.

    Wait, I can go to Dell.com; and the same configuration is publicly available with a shipping date of March 4.  Why is mine is longer?

    Because I want to really this notebook, I advanced and accepted the new order.  I hope that it does not get cancelled just before 10 March too...

    I was a proud owner of Dell XPS M1710 and then a MacBook and an ASUS laptop; and now I decided to go back to Dell and this is the treatment I receive...  I hope that it goes better, not worse...

    Anyone else have this same problem?

    Better to post this thread in the Customer Care Forum here:

    http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

    Bev.

  • I clicked "don't ask me again" on a window telling me that a script did not. How to cancel it?

    I was on Wikia.com , and, as usual, an ad on the side was doing funny things to adobe flash player. Firefox told me that the script did not, and when I tried to click on "stop script", my fingers trembled as I moved my mouse, which makes while I accidentally hit "don't ask me again" and "continue". How to cancel it?

    You can reset these prefs on the topic: config page via the context menu to the default value.

    You can open the topic: config page via the address bar.
    You can accept the warning and click on "I'll be careful" to continue.

  • I get the following error messages at startup: Windows Sidebar Settings.ini. is used by another system. Recorder warning: recorder! Initialize is not yet call... The log file can corruption exp. application failure did not start.

    Original title: opening of the pop ups

    I have Vista Home version.  When I connect, I get the pop - ups following:

    1.) _Windows sidebar Settings.ini. is used by another system.

    Recorder 2.) WARNING: Logger! Initialize is not yet call... The log file can corruption exp.

    3.) down the application did not start.

    Also: while I'm on the internet a pop - up occurs from time to time indicating: "Internet Explorer has stopped working".  Sometimes I get started, and sometimes I can just 'X' out and I'm always on.

    Hello

    1 how long have you been faced with this problem?
    2 did you recent hardware or software changes to your computer before this problem?

    I suggest you try the procedure below.

    Step 1: Try to perform the clean boot in order to solve startup error messages.

    From your computer by using a minimal set of drivers and startup programs so that you can determine if a background program is interfering with your game or program. This type of boot is known as a "clean boot".

    Follow the steps provide in the article below to perform the clean boot. http://support.Microsoft.com/kb/929135

    Step 2: I suggest you try the steps outlined in the article below to solve the problem of internet Explorer.
    http://support.Microsoft.com/kb/936213

    Thanks and greetings
    Umesh P - Microsoft technical support.

    Visit our Microsoft answers feedback Forum and let us know what you think.
    [If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message.] [Marking a post as answer, or relatively useful, you help others find the answer more quickly.]

  • I need to cancel the order that I did yesterday (11054908559) but it doesn't there is no Cancel option on the Brazilian from ADOBE site, if someone had the same problem I had, please help me, I tried to get on the phone, but no one answered the phone ca

    I need to cancel the order that I did yesterday (11054908559) but it doesn't there is no undo option on the Brazilian Adobe site, if someone had the same problem I had, please don't help me, I tried to get them on the phone, but no one answered phone calls, I m very angry, when we want to buy it is easy When we need to cancel it s very badly and information not clearly. Sorry to bother you with this topic.

    Cancel your membership creative cloud

  • I am running windows vista and am warned there is a problem with windows media center, restart my computer and try again. It did not work. Help

    I am running windows vista and am warned there is a problem with windows media center, restart my computer and try again. It did not work. Help

    Run the Setup again.

    Open WMC > tasks > settings > General > installation Windows Media Center > rerun the installation

    Does that help?

    If the above does not help then try to reset WMC: -.

    Open Control Panel > uninstall a program > turn Windows features on or off > scroll multimedia features > uncheck the box against Windows Media Center > follow the instructions on the screen > Reboot > open again to turn Windows features on or off in the control panel > scroll multimedia features > check the box against Windows Media Center.

    Now reconfigure WMC again

  • (Redirected) Order not received and Dell could not be contacted

    I was due to take delivery of my laptop today and follow-up mail forward. Then, I received an e-mail saying that a delivery attempt had been filed and a card left through the box to the letters. No hardened as I have at home all day working in a lounge overlooking on the road; No vehicle courier and no card left through the door. I tried unsuccessfully to contact the courier service, but their automated system has no tree installation pointing out problems like mine and you can not email. So I tried to contact Dell and it was just as unsuccessful that you need all kinds of delivery codes and tastes. You can't really talk to anyone and Dell seems not to care about that. Finally, I used the online chat and left messages but I do not hold much hope. I'm now about £800 small and nobody seems to care. So much for the customer service.

    Anyone else had problems similar, if yes, how did you deal with it?

    Hi Churchward 25,

    You can transfer this in forum customer care for assistance.

    http://en.community.Dell.com/support-forums/customercare/#pi40817=1

  • Computer Dell laptop, they put as administrator with password created now says access denied need to log on as an administrator. But I did not log Administrator icon

    I've had my laptop by dell. on their return, I was signing the administrator with password created. It was working fine until I got the blue screen of death, and then in the mist to restart on the desktop, the windows 7 installation began as I receive it. Well, I got a few documents and photos that I had and they are no longer under one account I created. Also, now I can't print it said access denied need to log on as an administrator. But I did not log Administrator icon more. Help, please!

    I could do this:

    • Reference Dell request the logon credentials.
    • Plan in advance and create, test and document a spare, even admin account that you have a spare House key. Relying on a single unique administrator account is far too risky!
  • Can I cancel a picture I have a license, but did not use?

    Can I cancel an image that I have a license, but did not use?

    Unfortunately once it is authorized may not be cancelled. Adobe or anyone else would have no way to check whether or not it has been used.

  • ORA-20001: you cannot cancel termination that they did not yet end

    Hi all

    I'm trying to rehire an employee who stopped. This is the API that I use:

    declare

    date of ld_hr_termination_date: =' 31-DEC-4712;

    Start

    APPS.hr_ex_employee_api.reverse_terminate_employee

    (p_validate = > false - Boolean false by default)

    p_person_id = > 1059 - number

    , p_actual_termination_date = > ld_hr_termination_date - ld_actual_termination_date - in date

    , p_clear_details = > "n" - in varchar2

    );

    exception

    while others then

    dbms_output.put_line (' error: ' |) SQLERRM);

    end;


    Error: ORA-20001: you cannot cancel termination that they did not yet end

    I checked in hr.per_all_people_f and the employee is laid off.

    I checked in human resources. PER_PERIODS_OF_SERVICE and the ACTUAL_TERMINATION_DATE corresponding to its expiry date in hr.per_all_people_f.

    I checked in hr.per_all_assignments_f and has an effective end date that corresponds.

    Can you please tell me where I could look at to fix this error.

    Thank you

    Harsha.

    Hello

    You will need to move the effective date of the employee for the p_actual_termination_date parameter and not 31-Dec-4712.

    Thank you

    Mudassir

Maybe you are looking for