(Redirected) Dell XPS 15 4 k display order cancelled by Dell?

On 4 February, I ordered a Dell XPS 15 with 4K display, their configuration more expensive and had a Feb. 25 date.

Every day, I check my status of order, to see if there is no change. and last night when I did I noticed that my order has been cancelled.  I didn't cancel it, so this morning, after an hour and a half on the phone I know that Dell cancelled my order because of the incorrect system configuration.

When the representative the customer Dell told me this, I told myself; Hmmm, maybe it's a blessing in disguise and I will get a faster processor, or better video card... while I stayed on hold when you rep the new correct configuration set up all kinds of visions of faster systems has crossed my mind...

Then the rep comes back and lists the new configuration...  Dell XPS 15 basis, CPU Intel, 16 GB RAM, SSD 512 GB, etc etc...  I watch my old configuration and there is NO CHANGE!

I asked the Rep, Wow; Wait a second, you listed the same configuration I initially ordered... what gives?  The answer that gave me is that the old configuration had different components... I asked who is different and we cannot give an answer.

In addition, the new delivery date is March 10.

Wait, I can go to Dell.com; and the same configuration is publicly available with a shipping date of March 4.  Why is mine is longer?

Because I want to really this notebook, I advanced and accepted the new order.  I hope that it does not get cancelled just before 10 March too...

I was a proud owner of Dell XPS M1710 and then a MacBook and an ASUS laptop; and now I decided to go back to Dell and this is the treatment I receive...  I hope that it goes better, not worse...

Anyone else have this same problem?

Better to post this thread in the Customer Care Forum here:

http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

Bev.

Tags: Dell Products

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