Other notebook PC Questions

HP ENVY TS m7 Notebook PC

I have a problem with tent install a program of virus protection on my laptop, with 92% of the way through the installation, it freezes and comes up with the error messages on blue screen. Also I tried to find my laptop model by entering the product number and serial number, but the HP believes it does not exist or was purchased abroad, of which he was not. How can I know what my problems with this laptop?

Hello @jh1909,.

Thank you for your response.

When I googled the error message you received I have found this Microsoft document control bug 0 x 124: WHEA_UNCORRECTABLE_ERROR which informs you that there is hardware problem.  That being said I would like to test the hardware in your laptop.

Screening of hardware failures (Windows 8)

Once you have determined the fauly part, you can see the interview guide and service for your laptop computer to locate the part number, if you are thinking to replace the defective part yourself.

Good luck!

Tags: Notebooks

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