Owner of portable dissatisfied with after-sales support
Toshiba's customers victims of its success? Generally reliable products with the result a poor after-sales support?
I've been using laptops for business and pleasure for several years without fail and as the owner happy with Toshiba televisions and other electronics, has decided to buy one of their laptops.
I paid in full for a new L series and after 6 months of normal use, it stopped charging. Felt as if the PIN in the machine that plugs into the charger was loose.
I contacted the supplier and they agreed he would need repair and after apologize for my inconvenience, were happy to make it happen but is outside, she would probably be repaired faster if I contacted Toshiba and has asked to make repairs.
So I did. And he's just down the hill from there. First mistake was mine, not record does not guarantee. So I tried to do. But I bought it online and as my machine six months old was apparently made 11 months and 28 days ago, I had to provide proof of purchase. Offering to send a copy of my bank statement indicating the date of purchase, price and provider was not satisfactory.
This meant contacts the supplier in London during office hours, the same that I work and so not easy to do. They sent me a copy of this and I then spent two nights in train to pass it to Toshiba for verification.
What I finally did and the next day for another hour of dinner, rang to arrange collection. I was put to a repair tech who said yes, we can fix this but his manager he said, that he would not be a warranty repair, regardless of the fact that it was only six months. I rang the Bell, not happy.
The next day I rang back, talked to someone else and was able to arrange for the collection, having been said that according to them, it was my fault it didn't work I have to pay for repairs and the cost of return of close to £80. These threats and that is how to display the, have had no matter my statement that it has been used normally as all the other ones I had used for years and was less than 6 months old.
The following Monday, it was collected not as agreed. He was captured Tuesday and not packed by the company as I said, I did the pilot did not know how to work the box. No more than I have, but I did. And, following the instructions, I do not understand the charger.
It was returned, without notice, at the beginning of the third week, on four because it has stopped working. By way of explanation, a note of two lines was behind the address says label DC lead to changed, battery tested.
Happy just to take back, I took it home, plugged in and it does not work. Looks like the charger is defective and the pin code. I am so not looking forward to tring to get this sorted bit.
Sorry it's so long, but this is my experience of Toshiba service after sale. I can't help but wonder if I'm the only one disappointed, disallusioned and angry customer out there and I'm curious to hear of treatment, others lived.
Hello
In a first time sorry to hear you have this negative experience, but in such a situation, you have to be a little more realistic. It is well known that cell phones or any other manufacturer of different products manufacturers recommend product registration and this should be done quickly enough and not 6 months later. Last month, I bought expensive vacuum cleaner with 5-year warranty and I registered immediately. Now if something goes wrong, I can be sure it will be repaired free of charge.
Anyway, it's nice to hear that you have made a big mistake.
I use two laptops Toshiba and I recorded two of them after the first start immediately when this option is available before operating system began for the first time.
Unfortunately, I can't help you with your case but I just want to write about my experiences.
After a month of use of motherboard on my Satellite A300 is dead. I wanted to just connect the external HARD disk but some electric shock destroys any electronic power and my external HARD drive was dead, too.
I contacted Toshiba service in my country and the next day I was in the store. I didn't want to be arrogant or make a sort of pressure and comes nicely asked if this can be fixed as soon as possible.
You don't know me 7 days later I got my laptop back with the new motherboard.
I was so happy, so I paid the coffee for two technicians who have achieved all this.
Once more I'm sorry to hear you had bad luck with this, but I think it's only not to give general statements on the service worldwide. Maybe the guys in my country are more motivated to do a good job. ;)
Tags: Toshiba
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