P1102w printer is not "readable by this computer.

Hello

I used my laserjet P1102w printer with my macbook pro for about two years, using a USB connection.

I've never had real problems with the printer and it was working fine with my macbook last Thursday night. I tried to print something on Sunday night but when I plug the printer by USB my computer flashes just a window that says "the disk you inserted was not readable by this computer." He refuses to print all documents and does not appear on the computer at all. I tried to reset all settings for printing on the laptop, but the printer does not always appear. I use Mac OS 10.9.5. I had not brought no changes to software over the weekend I would have thought this would cause.

I am a student and really need my printer working again as soon as possible. Can someone help me with this problem? I can't think what else to do.

Thank you, Stephen.

Hi @SJRamsay11,.

I see by your post when you connect the USB cable to the Mac you get the message "the disk you inserted is not readable by this computer. I can help you with this.

Something on the Mac is to recognize the printer such as a hard drive. Because the printer has a feature called Smart Install, which installs only the printing automatically on Windows software.

Try unplugging everything, make a full stop down on the printer, restart the Mac, and then connect the USB to a Mac, while the printer is still off, then start the printer.

You have Parallels installed on the Mac?

Temporarily disable Parallels, for the Smart Install is recognized on the Mac.

If you do not have Parallels, then we will need to turn off Smart Install to install the printer on the Mac.

There are two ways that we can disable it.

Print a configuration page. Printing a Configuration Page.
Select the method two.

If the printer has a IPV4 address or the Direct wireless is under tension and indicating an IP address, you can access: the printer Web server integrated and disable the Smart Install from there.

If you have a valid IP address, type the IP address in the Safari browser to bring up the printer built-in Web server and you can disable the Smart installed on the printer.

If it does not, you will need to disable the Smart Install the printer on a Windows computer.

On the Windows computer, go to start, computer, right click the printer CD
and left click Open in a new window, go to Smart Install utility util/siutility.exe/HP.
printer or PC - printer select / click on disable.

Let me know how make you out.

Good day!
Thank you.

Tags: HP Printers

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