P1606dn: printer is not connecting

Dear Forum,

I have this problem with my hp laserJet p1606dn printer:

I can ping the IP address of the printer. However, I can not print, it says "the printer is not connected" whenever I try to print a word document file, or any page on the network. When I used the USB cable to print, it prints very well.

On the Self Test / Configuration page of the device, he said "ONE ERROR UNKNOWN HAS OCCURRED" on the network information page

This printer is shared on the network and connected to the network through a switch, so everyone in the network can use it.

I also checked the CAT 5 cable to the printer to the switch port, change the cable around, but it still print.

And also, when I entered the IP address in the browser, the page of the printer will not come to the top.

Any ideas please?

What happens if you ping the address with the cable disconnected from the printer.  Sometimes, when a printer is disabled and a computer is turned on, it captures the ip address of the printer if you now have a conflict.  If it pings with unplug the cable that would confirm one of the computers or other devices ip took the address.

Tags: HP Printers

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